Monstarlab

We partner with clients to co-develop high-growth business models with human-centered technology solutions. 

It means building intuitive digital products and services at speed, and enabling rapid scale through a perfect blend of user research, strategy and pragmatic delivery. 
Established in 2006 in Tokyo, Japan, the company has 33 global offices powered by 1,400+ strategists, designers, and digital engineers.

Strategic Engagement Director (Growth Markets)

Philips

Global Business Lead (Partnerships & Indirect Channel)

Responsible for business development and management of strategic enterprise managed services and solutions, anchored within Data Management & Interoperability Solutions, from value proposition creation to sales enabling, market deployment, change management, clinical adoption & trainings while owning complete customer success and partnership lifecycle.

DMIS Business Lead (Diagnostic Pathways Informatics) META & APAC

At Philips, we strive to make the world healthier and more sustainable through innovation. 
Our goal is to improve the lives of 3 billion people a year by 2025. 

In this role I was responsible for 
End-to End Transformation of CS Patient Care, Connected Care and Imaging Solutions Portfolio and Services Business in 15 Markets. 

Delivered projects including:
- Improving managed services design, test and delivery efficiency from 32% to 65% in six months.
- Business Process re-engineering of CS core processes to eliminate bottlenecks / unnecessary handoffs
- Introduced customer focus sessions and problem resolution workshops
- Modifying Sales model to include VMI (Vendor Managed Inventory)
- Launched Black Belt Certification Training and coaching program with over 20 LSS trainees
- Setup Biomed Training Center, Innovation Center and Workbench Repair in UAE, KSA, Turkey.

Digital Transformation Lead, Services & Solutions, Middle East & Turkey

IPSpecialistoff

Unique and Innovative Design, Development & Delivery of Packaged IP Training Content and Career Coaching for young aspirers. Excelerate your Career Growth !

Founding Partner | Chief Strategist

Ooredoo Qatar

Accomplished change agent with over 15 years of experience across and within various roles and industries ranging from R&D, System Integration, Management Consultancy to Telecommunication and Vertical Solutions. I enjoy the process of co-creation, working with teams to create memorable and rewarding experiences through meaningful innovation and creative thinking.

Launched and nurtured New Business units, leading the solution launch, sales enablement, digital marketing, and currently verticalised ICT & MegaProjects focused Digital Solutions for one of the Middle East’s fastest growing Telco.

- Developed ICT strategies, commercial roadmap, built services business plan to fit with the market dynamics and realities, resulting in new innovative solutions and services revenues across Cloud Computing (IaaS, SaaS), M2M, mHealth, mEducation, mAutomotive, DC Hosting and Managed Services and Mega Projects / Smart Cities portfolio.

- Led team of Solution Architects / Subject Matter Experts to develop ICT Solutions & Services; managing presales set KPI / Scorecard to maximize market share, value creation, ARPU, revenue targets, gross margins and customer satisfaction.


Successfully launched Qatar's first Digital Solutions Incubation Lab aka “OASIS", a significant milestone, inaugurated by Ooredoo Chairman H.E. Sheikh Abdullah Bin Mohammed Bin Saud Al Thani, whereas appreciated by Qatar Prime Minister and Minister of Interior H.E Sheikh Abdullah bin Nasser bin Khalifa Al Thani.


key deliverable include:
 Formulated service strategy and business plans and RFI/RFP for mega projects and new opportunities.
 Managed Opportunities and Technical proposals / sales funnel success > 50 million USD.
 ERM Risk Champion for entire division, managing mitigation techniques and scorecard activities.
 Managed Internal and Cross BU processes for Service Design, Fulfillment and Assurance.

Asst. Director Digital ICT Solutions (New Line of Business)

	Managed market/business operational demand & service management of Product Portfolio and to control the flow of deliverables and prioritization of work to be performed by the teams, managed services partners, and suppliers.

	Responsible for managing and controlling managed services partners and deliverables, controlling and optimizing spending, determining gaps and areas of improvements, consistently driving value from partners and suppliers, and eliminating and/or reducing risks while ensuring the highest support of the business services and as it relates to applications support.

	Managed the communications with internal business units and development of main work streams to ensure the successful delivery of business needs and requirements as it relates to the services and support provided.

	Worked closely with various Technology and Business units to ensure roadmap and goals alignment and ensure the proper planning and management of OPEX/CAPEX budget.

Head of Product Portfolio Management

	 Managed the Operations & Maintenance of Core network technologies & strategic plans for Fixed (NGN, TDM, IPCentrex) and Mobile(CS, PS, HLS) Core Network with BC & DR capabilities.
	Coordinated & incorporated BUs demand forecast, while translating into well defined strategies & portfolios of network capacity expansion. Integrate & drive value chain from Planning, Design, Implementation & Operations departments to insure timely delivered growth objectives & milestones.
	Developed strategies and plans to enhance operational processes and procedures, network and systems quality, and reduce cost and improve efficiency. 
	Negotiate & manage resources while being responsible for reducing network Opex/Capex, initiatives, backup plans, and special projects. Ensure development of all reporting staff through formal development plans, while coaching and leading by example.
	Develop, communicate and enforce operational objectives, policies, procedures, plans, & performance evaluation criteria (KPI). Active monitoring & performance report through central 24x7 NOC.
	Advise top management on strategic systems conversions and integrations in support of business goals and objectives.

Head of Fixed & Mobile Core Operations (TMCS)

SWEDTEL Arabia

	Responsible for the Managed Services product line life cycle from NPI through end of life. 
	Specify market requirements for current and future services by conducting market research
	Coordinate & incorporate BUs demand forecast, while translating into well defined strategies & portfolios. Integrate & drive value chain from Planning, Design, Implementation & Operations departments to insure timely delivered objectives & milestones, Update 3-5 years strategic Plans.
	Active monitoring of network /customer services programs progress from concept to delivery with realistic timelines & set KPIs as per yearly business & service targets. Negotiate & manage resources while being responsible for challenging proposals, initiatives, backup plans, and special projects.

Principal Consultant

Saudi Telecom (STC)

	Network & Technology strategic planning, IT planning, governance and execution, business case development, portfolio analysis and management, transition & resource planning, project management, development of quantitative benchmarks, conceptual design, performance targets.
	Drive solution sets across service development teams (primarily Operations, Strategic Suppliers, Sales and Marketing) through market requirements, service development through to service end of life (EOL). 
	Analyze market & technology trends, competitive intelligence, internal/external network & services forecasts; develop sound business case, set strategic direction and roadmap aligned with corporate vision.
	Develop and maintain a detailed view of the competition (Local, Regional and Global)
	Interface with Finance management to determine CAPEX and OPEX drivers.

Senior Manager / Advisor - Network Strategic Planning

Devoteam

Strategic Consulting, including business plan & sales strategy development. 

SNFN Contract Assessment / AS-IS & GAP Analysis.
RFI/RFP/Bid Response Strategy Planning.

Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

Consulting Deliverables for Strategic Projects

Senior Consultant

Mobily

Managing multiple projects within SNFN (Saudi National Fiber Optic Network) Program; including OSP,  ISP, Telecom, Civil Projects & aligning them towards Ring RFS Program covering 3000KM in the Eastern KSA while paving international connectivity with Qatar & UAE via Salwa & Bat’ha from Saudi Arabia. 
•	Setup & roll out effective PMO structure & communication Plan. Performed organization assessment, project assessment; implemented corrective actions & enhancements.
•	Dealing with un-expected implementation challenges, updating Master Plan & streamlining the situations. 
•	Responsible for strategic control of the program; balancing resources & projects delivery schedules.

Senior Project Manager - Eastern Region SNFN (JP)

Huawei Technologies

Lead Qatar Telecom NGN Programme involving various product line projects including NGN (National C4/C5, International Gateways), NGDLC (MSAN), ADLS2+ and SDH/DWDM Transmission Major Projects. Regional Leader for Huawei PMO Egypt.  Responsible for workgroups of over 60 professionals.
	
•	Managing multiple projects, aligning them towards programme while insuring profitability of contracts. 
•	Responsible for strategic control of the programme; balancing resources & projects delivery schedules. 
•	Accountable for managing stakeholders satisfaction, conflict resolution & programme success.
•	Develop, communicate, maintain, and enforce operational objectives, policies, procedures, plans, & performance evaluation criteria (KPI).

Programme Manager (PMO)

And Or Logic Pvt. Ltd.

Team lead and active member of DSP department.

•	Managed day-to-day project activities including design & development with planning, estimating, scheduling, organizing, controlling and closing project details;    
•	Developed and implemented policies and processes to ensure, identify, negotiate and expedite key orders with suppliers & vendors to ensure quality and timely deliverable.
•	Electronic Design, PCB design, Simulation, debugging and testing of various communication projects; 
•	Designed user friendly KFG, associated CLI & Security Solution for multiple user-groups;

Project Engineer / R & D – Design Engineer

𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝘁𝗿𝗮𝗽𝗿𝗲𝗻𝗲𝘂𝗿 | 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱𝗲𝗿 | 𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗘𝗠𝗘𝗔 𝗔𝗹𝗹𝗶𝗮𝗻𝗰𝗲𝘀 & 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀

Passion & Purpose. 
Enriching Lives & Aspirations.

*Mudassar brings over 22+ years of relentless ambition, developing cross-platform human-centric innovations with pan-global impact. His expertise lies in CX / engagement excellence, product management, integrated digital technology roadmapping, strategic planning and international business development. He holds Electronics Engineering, MBA (Management Consulting), Strategy and Leadership Exec. education from UK & USA., realizing with an extensive background in global ICT/Telco, HealthTech and Consultancy organizations with a track record of delivering complex, impactful, and transformational engagements across Middle East, Africa and Europe regions. 
He is a proud member of Monstarlab Executive leadership team - focusing on Digital & Tech Transformation across Middle East & North Africa region.

*Specialties
- Strategic leadership and management
- Product development and product marketing
- New business development and innovation management
- Alliance strategy planning and partner management
- Healthcare IT / Informatics / medical imaging/ medical devices
- Business integration, process improvement, 
- Change management, problem solving,
- LEAN/Six Sigma

*strong believer in "Voice of Customer"
- Organizations exist to serve. Period.
- Leaders live to serve. Period.
- Service is character, community, commitment. (and value). Period.

Taplio

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