2020 Vision Your Success

Executive Coach

Charlotte County Homeless Coalition

Marketing Specialist

RE/MAX Innovative Properties

Supporting buyers, sellers and investors with relevant, timely information and service.

Realtor

Diebold

Consult to financial institutions on branch transformation, software integration and multi-vendor platforms.

Client Account Executive

CES - Customer Engineering Services

Provide leadership, operations support and professional development to regional service team across 8 state footprint. Create, develop and maintain relationships with regional and national project managers.  Collaborate with divisional resource and technical service managers to maintain service excellence to retail, industrial, and commercial clients.

District Manager - New England Region

Diebold, Inc.

Develop and maintain customer relationships by delivering effective communication, conducting due diligence and negotiating contracts. Collaborate with customer service managers to address individual problems. Conduct random branch visits ensuring service protocol compliance, measure customer satisfaction and identify potential revenue opportunities. 

• Managed accounts in excess of $6M with a 1,500-branch footprint across 11 states.
• Increased compliance by 14% through initiation and deployment of a new customer service   support strategy.
• Achieved sales goals, A/R and performance goals every year of service.
• Decrease project services costs by up to 90% through collaboration with management team in goal setting systems and introducing continuous improvement programs. 
• Increased service revenue by an average of $1M per year over 3 consecutive years.

Client Relationship Manager

Diebold, inc

Led service team of 22 technicians. Responsible for management of 100 accounts in NH, ME and VT. Worked with clients such as Centrix Bank, Northway Bank and Merrimack Savings Bank.
 
• Created first associate recognition week to recognize associate contributions and results. 
• Controlled costs and met deadlines by developing a metric system to track service projects and preemptively identify problem areas.

Customer Solutions Manager

Citizens Bank

Managed a staff of up to 30 employees including hiring, mentoring, training, performance evaluation and team motivation.  Administered a lease portfolio, negotiating contracts and a wide range of administrative duties. 

• Created programs to ensure effective quality assurance and compliance within the New England 400 unit remote ATM Network containing inventory worth over $6.5M. 
• Served as on-loan executive for Manchester United Way Campaign assisting in relationship development with 30 large local companies. Successfully met all fundraising campaign objectives by instituting best practices.

Assistant Vice President, Card Product and ATMs

Developed sales and service curriculum for new hire bankers and tellers. Delivered leadership training to retail personnel. Provided on-site coaching to teller and sales staff. Certified in Quality Assurance Training program; executed train the trainer series to a wide retail audience. Provided emcee services for sales, team and staff meetings.	

• Designed and delivered training programs for approximately 1,000 employees.

Corporate Trainer

First NH Bank (Purchased by Citizens Bank)

Managed banking sales and teller staff of 30 in bank's flagship office. Developed customer relationships with focus on retention. Conducted business development, training interviewing.

• Managed 30 staff members within $500M location.
• Developed team by combining customer retention events and team building activities.

Assistant Branch Manager

Supervised teller staff, mentored colleagues on sales and service training. Established relationships with consumer and commercial customer base. Accompanied branch manager on business development calls, assisted bankers when needed, Implemented new service model to alleviate wait time during peak business hours.

Teller Manager

Coach & Mentor

I am a heart-driven coach and have been a student of personal development for over 30 years. 
What I know for sure, is that each person has inherent worth and dignity.  We travel different paths with the universal destination of becoming our best selves.

Our lives are filled with responsibilities, some more fulfilling than others.  When we are connected to our CORE VALUES we can live a life of intention and greater satisfaction.

I help clients dig deep to answer the question "What Do I Really Want?" We are able to make the necessary changes and choices in living our most authentic life.

We get one shot at this magnificent journey. Invest the time and energy into finding what lights you up because the world needs more people who are "lit up!"

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