Euro Exim Bank

· Identify opportunities (lead generation) and generate sales from your country of residence.
· Build and maintain strong customer relationships and assist with all relevant client checks.
· Review Trade Finance client information in respect of Anti-Money Laundering (AML), Know Your Customer (KYC) and Counter-Terrorism Finance (CTF) requirements.

Financial Business Consultant

Salansa Cafe 

Key responsibilities:
•	Responding to customers who encounter error messages from accessing sites, emailing or downloading content.
•	Monitoring use of computers to ensure compliance with café policies and applicable laws and regulations.
•	Reviewing user feedback and customer support tickets to identify pain points within public user base.
•	Providing faculty and staff with security software and network configuration support.
•	Diagnosing and executing resolution for network and server issues.

Cafe Manager

Hi-pe Computer System 

Key achievements:
•	Provided an efficient support service and call tracking system for the resolution of end user problems.
•	Implemented and managed operating systems and software, security systems and intrusion detection systems.
•	Managed to take care of the customers’ base, identifying opportunities to increase sales, prospecting and closing new customers.
•	Provided technical support to the customers (E-mail, Online Social platforms and over the phone).
•	Created service level agreement for IT operational functions and help desk operations.
•	Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

IT Customer Support Assistant

Catholic Relief Services

Updated and handled the workbooks and the item master workbook daily
Verified information populated from the procurement tracking tool and the inventory master file
Resolved discrepancies in information and obtained further information for incomplete documents.
Develop an effective filing system for all inventory records, office records and related supporting documents.

Data Entry Specialist

Ericsson

Key achievements:
•	Provided direction and participated in the construction, installation, operation, maintenance, inspection, and repair of telecommunications equipment, and other various systems.
•	Enforced safety policies and recommends changes to meet safety standards and laws.
•	Ensured that all aspects of the project proceed while adhering to internal company SOPs as well as external regulations and laws – this includes maintenance of project documentation
•	Identified and solved technical Issues with a variety of diagnostics tools.

Technical Supervisor 

CARE

Key achievements:
•	Collaborated with communities, families, volunteers, local health centres and relevant OPDs to implement and monitor project activities in line with approved plans & procedures.
•	Spearheaded project quality and monitoring quality indicators of the project.
•	Monitored and evaluated the flow of data and progress by visiting the districts.
•	Handled, prioritized, and documented projects using IMS application to standardized project performance and documents
•	Provided technical support to project partners to build capacity and to ensure the project's success.

Program Support Assistant

Customer Technical Support.

Innovative IT and Customer Support Specialist with experience in selecting and setting up diverse technical equipment. Also has extensive experience in retail, telecommunications, and customer service. Troubleshoots highly technical, complex issues with ease and patience Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

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