Alludo

Technical Account Manager

-Research and identify solutions to software and hardware issues.
-Diagnose and troubleshoot technical issues, 
-Track computer system issues through to resolution, within agreed time. 
-Properly escalate unresolved issues to appropriate internal teams.
-Provide prompt and accurate feedback to customers.
-Refer to internal kb resources to provide accurate tech solutions.
-Ensure all issues are properly logged.
-Prioritize and manage several open issues at one time.
-Ensure client IT systems are fully functional after troubleshooting.
-Document technical knowledge in the form of notes and manuals

Senior Support Engineer

Orange Business Services

-provide L2 support on platforms and customer hosting platforms
-proactive and reactive administration of hosting infrastructure (network and server)
-platform security (security patch/workaround campaigns, monitoring, automation) 
-participate in the implementation of platforms

Customer Technical Support Expert 

OceanAir International 

–  Managing information technology and computer system,
–  Plan, organize, control and evaluate IT & Electronic data operations,
–  Manage IT staff by recruiting and coaching employees,
–  communicating job expectation and appraising their performance,
–  Design, develop, implement and coordinate system policies and procedures
–  Ensure security of data, Network access and backup systems
–  Act in alignment with user needs and system functionality to contribute to organizational policy
–  Identify problematic areas and implement strategic solutions in time
–  Audit system and assess their outcomes 
–  Preserve assets, information security and control structures
–  Handle annual budget for IT and ensure cost effectiveness

IT Manager

IBL Together, Mauritius

–  installing, configuration and Maintains Networks service, Equipment & devices
–  Data Cabling, Documents Network Problems and Resolution for Future Reference
–  Call Support for Customers to fix issues, Managing Wireless Connectivity by Setting the Channel,
–  Determine Quantity and timing for Delivery,
–  Training new staffs on new technologies and Equipment,
–  Monitor and forecast upcoming levels of demand
–  Managing stock system and updating stock prices 
–  Assisted in monitoring competitor activity and conducting market research
–  Ensure that customers are directed to the appropriate aisle
–  Identify sales opportunities and follow up on existing accounts for business development
–  Create and execute appropriate strategic plans to bring in more business
–  Research sources in order to develop new business connections
–  Expand market penetration by building effective customer relations
–  Create and execute appropriate marketing plans in order to solicit business

Networking & IT Procurement

Mauritius Basketball Federation (Ministry of youth and sports)

•	Good communicator which is clear and well spoken
•	Reliable, responsible, and compassionate 
•	Knowing the rules and follow them for the game of basketball
•	Adaptable and flexible.
•	Include all people and need to be tolerant of social differences,
•	Must not discriminate, be racist, bigoted, and not allow such behaviors on court.
•	Trust worthy and honest with players
•	Know how to provide effective constructive criticism to the players even times of stress like during       games,

Head Men Basketball Coach

teleworking

–  Design and build applications for the iOS platform, iPhone/iPad/iPod & MacBook
–  Collaborate with cross-functional teams to define, design, and ship new features
–  Unit-test code for robustness, including edge cases, usability, and general reliability
–  Work on bug fixing and improving application performance
–  Continuously discover, evaluate, and implement new technologies to maximize development

IOS Developer

Experienced Information Technology Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in system Admin, Computer Network Operations,Management information system, Microsoft O365, Cloud computing and Customer Service. Strong information technology professional with a information technology focused from BCS , THE CHARTERED INSTITUTE FOR IT.

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