Mohammed Irfan Ahmed's Linkedin Analytics

As a Customer Service Associate at Amazon, I work with customers across various channels, such as phone, email, chat, or social media, to provide assistance and support before, during, and after their purchase or interaction with a product or service. I address customer inquiries, resolve issues, and ensure customer satisfaction, while also contributing to the improvement of customer service processes and policies. I collaborate with other teams and departments to deliver a positive and helpful experience for customers and build strong relationships. I have a Master of Business Administration - MBA and a Bachelor of Commerce - BCom in Accounting and Finance from Osmania University, where I developed skills in Microsoft Excel, Microsoft Word, Team Leadership, Team Management, and Microsoft Office. I apply these skills to my current role and previous roles, where I handled complex and escalated customer cases, mentored and trained new associates, and participated in quality assurance and performance evaluation projects. I am passionate about delivering excellent customer service, and I continuously seek feedback and learning opportunities to enhance my skills and knowledge.