Coutts

Currently working as a Programme Director within the NatWest Group Wealth businesses which includes Coutts, Natwest / RBS Premier and our specialist Private Banking brands. Key focus on delivering strategic transformation initiatives. Key responsibilities include:
- Working in partnership with CXO level and other organizational stakeholders to translate business strategy into implementable initiatives, defining appropriate objectives (OKRs), structure and scope, and leading the articulation of the financial business case for the  Wealth strategy implementation programme
- Working closely with the Wealth Chief Digital & Information Office in terms of shaping, budgeting and delivering strategic initiatives including e.g. operating model and blueprint definition, portfolio definition and prioritization
- Accountability for the programme and project lifecycles to deliver sustainable business and customer outcomes, while ensuring all governance, risk, finances and resources are managed effectively
- Ensuring programmes/projects are delivered in accordance with agreed quality, budgets, policies and architectural guidelines
- Co-chair of the Wealth Businesses People Council with aim to improve the overall colleague experience by creating opportunities for effective bottom-up feedback gathering and actioning mechanisms within our business

Executive Director / Programme Director, Wealth Businesses

Worked as a Director in Wealth CDIO (Digital & Technology) focused on Strategic and Enterprise change delivery with responsibility for:
- Shaping, budgeting and kicking-off initiatives including supporting the strategic aspects of large pan-bank programmes/projects e.g. operating model and blueprint definition, business case development, portfolio definition and  prioritisation
- End to end delivery of complex projects in line with agreed timelines, business goals and risk and governance standards
- Managing key relationships with various key stakeholders in the business to ensure alignment on goals and outcomes
- Ensuring programmes/projects are delivered in accordance with agreed quality, budgets, policies and architectural guidelines
- Responsible for delivering high quality outcomes for the bank and its customers
- People management responsibility with multiple direct reports (Project Managers, Business Analysts, PMO)

Director / Programme Director, Wealth Chief Digital Information Office

First Step Trust

Member of the Board of Trustees with the First Step Trust on a voluntary basis. First Step Trust (FST) is a charity with around 30 years’ experience in providing real work experience, on the job training and salaried employment for people excluded from working life because of mental health conditions, learning disabilities, drug and alcohol and other disadvantages.

Member Board of Trustees

Ernst & Young

Focussed on delivery of strategic transformation programmes with a particular sweet spot in commercial and digital transformation. Experience covers a wide range of projects including:

- CRM integration, Business Intelligence and Digital transformation
- Strategic Programme Delivery, PMO and Governance
- IT Strategy, Target Operating Model Design and Service Delivery  
- Vendor and contract evaluation, selection and management
- IT Carve-out (Separation) operating model design, readiness and support

Graduated the EY Accelerated Leadership Programme which is an leadership exclusive programme to which the top managers in EY are nominated and selected through a competitive process.

Associate Director

Capgemini Invent

Worked on a number of high-paced business transformation programmes in the Strategy & Transformation and CIO Advisory teams. Projects primarily focused on Telecommunication, Consumer Products & Retail and  Financial Services sectors with a focus on cross-functional strategy development, operationalisation & implementation, operating model design, eCommerce/eTrading transformation and IT-enabled change management.  


Multi-varied roles performed on a number projects including:
- CRM, eCommerce, Multi-Channel and Digital Transformation programme visioning, initiation and delivery
- Operational transformation including Target Operating Model (TOM)
- Programme management (PMO) and governance
- Strategy formulation and implementation
- Business Analysis
- Process mapping, management and improvement (BPR)

Consistent high-performer with multiple promotions during tenure with firm.

Senior Consultant/Manager

Royal Bank of Scotland

- Seconded to RBS Group from Capgemini to support their Strategic transformation agenda 
- Successfully planned and managed a number of strategic change programmes across business services, retail and insurance aimed at improving operations, reducing costs and meeting regulatory requirements.

Change Programme Manager (Secondment)

- Seconded to the Group Sales & Customer Experience team  within Orange FT Group strategy organisation taking up the role of the Group Online Order to Sales Manager
- Successfully planned, managed and delivered a pan-European programme aimed at identifying transformation opportunities across Orange online sales strategy specifically the Order to Sales process and constructing /delivering a strategic road-map for change aimed at delivering top-line sales revenue growth to the tune of £15mn+.

Group Order to Sales Manager - O2S Programme (Secondment)

Procter & Gamble UK

Worked as a Category Manager in Procter & Gamble UK. Main achievements included:

- Developed, negotiated, agreed and implemented long/medium term customer marketing and commercial strategy working with Retail Trading Directors

- Developed comprehensive 24 month business plans (including forecasts and trade marketing spends) for key customers whilst working with the account teams and marketing operations for key customers 

- Liaised with the account managers and brand managers on a monthly basis to ensure agreed plans were implemented successfully

- Analysed vast amounts of sales and market data in order to generate insights to feed into proposed customer marketing strategy

- Led joint distributor and supplier team to successfully deliver a ‘Category Reinvention Programme’ at the top UK C&C using customer data for development of segment, channel, promotional, ranging and pricing strategies

- Grew the £15 million professional cleaning category in the UK’s top 2 Cash & Carry (C&C) chains by 20% in a sector declining by 8% year on year

Category Strategy Manager (CBD Manager)

Worked as Business Development Manager for the 'Away from Home Sector' in Procter & Gamble UK's professional business:

- Grew a business worth £3 Million in the Away From Home delivered wholesale (DWS) channel by 9% during 16 months on this business. 

- Aligned company strategy with that of the customers by framing and gaining agreement on six monthly Joint Business Plans. 

- Created sales demand for company brands with customer marketing activities and development and implementation of distributor sales team incentive plans. 

- Co-ordinated with customers and internal marketing to develop marketing programs like Targeted Direct Mail Marketing and Trade Press. 

- Delivered technical product and sales trainings to distributor representatives and telesales executives.

Customer Business Development Manager

Ufone

To fulfill requirements of the MBA degree worked as a Scholarly Researcher at this mobile telco services provider. Projects delivered were:

- Conducted a primary and secondary research study of the marketing-mix strategies of the various mobile network operators in Pakistan. 

- Developed a customer-centric feasibility study for the launch of 3G in Pakistan. 

- Developed a customer segmentation framework for the Marketing Department enabling customised marketing and m-commerce initiatives.

Scholarly Researcher

An experienced Programme Director with over 20 years’ experience in successfully delivering business transformation (digital transformation, eBusiness transformation, CRM, and IT-Enabled change) in blue chip companies in the Telecoms, Life Sciences, Financial Services and Consumer Goods & Retail sectors. Graduated from the EY Accelerated Leadership Programme and BT External Leadership Programme.

Specialties: Programme/Project Management, Change Management, PMO, Business and IT Transformation, Strategy Development and Operationalization, Target Operating Model design and Digital Transformation and e Channels (eCommerce platforms), CRM/ERP transformation

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