Postman

Postman is a developer platform for building, testing and documenting APIs

Enterprise Customer Success Manager

Flatiron School

Flatiron school is a full-time, rigorous bootcamp. I learned React · JavaScript · Python/SQL and Flask. Graduated November 2023

Software Engineering Program

Gong

Managed a book of strategic accounts. 

Conducted weekly meetings with key stakeholders. 

Responsible for driving value & conducting Quarterly Business Reviews. 

Partnered closely with Strategic Accounts Executives to renew and upsell. 

Work with Product on client feedback & solutions. Navigated API conversations

Customer Success Manager, Strategic Accounts

Commercial Customer Success Manager

PitchBook Data

Built and nurtured strong relationships with key decision-makers at venture capital firms, private equity groups, law firms, investment banks, and corporations.

Led daily online or in-person software demonstrations and business reviews for audiences ranging from 1 to 15 stakeholders, including current, new, and prospective clients.

Took ownership of renewals for 12-month contracts with a strong focus on upselling.
Consistently exceeded quarterly target goal of >130% Net Renewal Rate.

Mentored and trained new account managers to enhance their skills and knowledge.

Navigated API/data feed conversations

Successfully managed at-risk subscription renewals, conducting in-depth analysis, competitive comparisons, and highlighting valuable use cases.

Led negotiations for annual renewal increases by emphasizing product enhancements, premium services, and usage data.

Identified instances of login sharing through usage data and other reports, strategically leveraging these insights to create additional upsell opportunities.

Orchestrated an "office hours" event with two high-profile clients, presenting various use cases through slide decks and live demonstrations to audiences of 15+.

Account Manager, Team Lead

Account Manager, Middle Market

Front Desk, Inc

-Managed a large portfolio of paying accounts with a strong focus on adoption and satisfaction.

-Responsible for onboarding, periodic client success reviews and renewals.

-Worked closely with team to assist with the creation of content and procedure for a smooth onboarding process.

-Investigated/identified product deficiencies while working cross functionally with the developers and product team to troubleshoot issues.

-Conducted 1:1 training sessions with clients and their team

-Wrote Zendesk help documentation to provide customers with an avenue for self-service

Customer Success Manager

Avvo

-Mentored/trained new Account Managers

- Heavy outbound calling to attorneys and legal firms.

- Managed a book of business of 500-600 clients.

- Assisted clients in the design and content of profiles and ads.

- Partnered with account executives to welcome and setup new accounts.

- Negotiated price increases with advertisers.

- Presented Avvo software and website solutions to potential clients.

- Educated and migrated long-term clients to new advertising model.

- Consistent performance month after month, resulting in promotion to Senior.

Senior Account Manager

10 Years of Customer Success & Sales Experience | Full Stack Developer

I have experience building full stack applications with Javascript/HTML/CSS, React.js, Python,SQLAlchemy & Flask. I am also familiar with most GTM tools like Salesforce, Gainsight, etc. 

I have a passion for technology, creating and learning. Additionally, I have 10 years of experience in sales, account management, customer success and mentorship.

Taplio

Molly Todd's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Molly Todd's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Molly Todd's Linkedin Analytics