Onriva

Onriva is a VC-backed online marketplace technology for business travel. Grew with the company until we reached close to 200 employees, having multiple promotions over the years.

- Conducted in-depth analysis of company data to extract actionable insights and support strategic decision-making processes which allowed executives to have a detailed understanding of their performance, assess the competitive landscape, predict future trends, and make informed strategic decisions.
- Developed and maintained business intelligence reports, dashboards, and visualizations to communicate key performance metrics to stakeholders which aided in leading a successful implementation of a business intelligence solution, resulting in improved data accuracy and reporting efficiency for the entire organization.
- Collaborated effectively with cross-functional teams, including Sales & Marketing, Account - Management, and Customer Support, to ensure accurate and comprehensive performance reports which drove 50% year-over-year growth.
- Utilized advanced analytics techniques to identify trends, patterns, and opportunities for business improvement to create ad-hoc reports and data visualizations for specific business units, resulting in improved efficiency and performance.
- Worked with large datasets, ensuring data accuracy, consistency, and completeness in order to generate reliable business intelligence outputs, such as implemented data governance processes and quality control measures, and security.
- Designed and improved data models and reporting systems to boost the efficiency and effectiveness of data analysis. Proactively monitored data integrity, identified anomalies, and promptly resolved issues, ensuring the reliability of data-driven insights.
- Stayed current with industry trends and emerging technologies to continuously improve and innovate business intelligence processes.

Business Intelligence Analyst

- Implemented streamlined sales processes and efficient lead management systems for a team of 10 sales support representatives, resulting in a 60% increase in lead conversion rates.
- Lead the implementation of Salesforce which resulted in improved data accuracy, customer segmentation, and targeted marketing efforts.
- Managed and optimized the sales funnel, ensuring proper lead qualification, follow-up, and nurturing to drive revenue growth.
- Assisted the VP of Sales & Business Development in creating and implementing sales strategies to penetrate new markets, resulting in a 65% increase in revenue.
- Conducted competitive analysis and market research to stay ahead of industry trends and make data-driven recommendations for sales and marketing strategies.
- Coordinated and managed the VP's calendar and travel arrangements, ensuring smooth and efficient scheduling of meetings and appointments.
- Assisted in the development and execution of sales training programs to enhance the skills and competencies of the sales team, resulting in improved sales effectiveness and productivity.
- Collaborated with the marketing team to develop and execute targeted marketing campaigns and initiatives, increasing brand awareness and generating high-quality leads.

Sales Support Manager and Assistant to VP of Sales & Business Development 

- Optimize the process involving customer success and support.
- Processing customer requests and delivering results.
- Providing timely support.
- Design the most efficient team structure based on the above and hire the required people to deliver the results and support our client's customers all around the world.
- Develop and suggest new metrics as our client's business evolves to maintain customer satisfaction at the highest level possible.

Director of Customer Success

Waldorf Astoria Beverly Hills

- Responsible for coordinating all appointment activities from the lobby concierge desk.
- Maintained an extensive network of local service providers.
- Scheduled appointments for therapists, estheticians, and technicians. 
- Handled and organized all incoming/outgoing inventories and created visual product displays.

Spa Supervisor

Four Seasons Hotels and Resorts

- Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
- Engage, entertain, and inspire all who visit by making a focused commitment to ensure our guests receive at our Five Diamond Resort.
- Work with independent contractors to ensure appointments are kept and billed properly. 
- Control ongoing service and product management to ensure profitability, and implement full Spa product and service purchasing standards, ensure compliance, and administer staff and member scheduling for maximum revenue generation and profitability.
- Effectively and efficiently communicate all member/guest questions and/or complaints to the Spa Director.

Guest Relations Assistant Manager | Spa Coordinator

Ex-Consultants Agency

• Conceptualized and contributed with thoughts on sourcing strategies and methods to be utilized in identifying a qualified candidates  
• Created marketing materials in order to attract talent to positions 
• Performed talent analytics
• Developed and managed large databases of candidate profiles and information
• Managed all communications between relevant stakeholders (client, candidates, etc.)
• Coordinated meetings and calendars  
• Verified candidate qualifications and assist the client with the candidate on-boarding process 
• Handled all client and candidate complaints to ensure all parties were comfortable with the process
• Proactively suggested ideas and techniques that improved processes and success of the company

Strategic Business Consultant

Microsoft

I had my Final Year university Project with Microsoft Company,
- Website, Web Application & Mobile Application Design & Develop  
- Modern UI / UX Design 
- Using Adobe Photoshop/Illustrator for Website, Web App. & Mobile App. Templates 
- Using HTML5 and CSS Coding for developing Website & Applications
- Proficient in Presenting the work
- Making the Website & Apps in multiple layers & Tapes  
- Working with team in a fast-paced environment
- The usability of the system based on customers' needs
- Create richly interactive environments natively within browsers/layers

Website, Web Application and Mobile Application Designer and Developer

Masis Company

- Answer calls (10 lines phone system) and getting customers' orders 
- Provide customers with new product samples and catalogs
- Answer customers' questions about products, prices, availability, quantity & quality 
- Recommend products to customers, based on customers' needs and interests
- Arrange products from storehouse and direct delivery

Wholesale person

- Extensive experience in the field of Customer Service. 
- Highly developed interpersonal and communications skills. 
- Strategic problem solver and results driven. 
- Planning/ Scheduling and Coordinator. 
- Reliable, dependable and highly motivated individual. 
- Team leadership and development.
- Motivational leader.
- Interact well with diverse cultures/groups.
- Vendor Relationship-building. 
- Must possess outstanding guest services skills and sophisticated verbal communication skills.  
- In-depth knowledge of answering telephones in a suitable manner. 
- Ability to work in a fast-paced environment with tight deadlines.
- Knowledge of accepted office practices and equipment.
- Ability to work independently and to adhere to established policies and procedures.
- Ability to proofread.
- Languages: Fluent in Farsi and English.

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