Jossy Healthcare Services

- Set daily appointments and bookings for company's services. 
- Respond to over 250 daily inbound calls. 
- Assist Customers with form completion. 
- Make outbound calls to customers reminding them of their bookings and appointments. 
- Receive complaints and escalate them to the appropriate team for solutions if necessary. 
- Handled social media pages for the company.

Customer Service Representative

Unique Foods Company

- Attended to about 600 Customers daily.
- Answered over 100 daily inbound calls. 
- Helped in retaining over 2000 new customers. 
- Recorded daily sales and profits. 
- Received customer complaints and enquires on availability of food. 
- Managed Company during temporary absence of employer due to ill-health.
- Improved company profits by 100%.

I am an experienced Customer Service Representative and French language graduate. I assist customers with complaints and questions. I give customers information on products and services. I take orders and process returns. I have experience using zoom, slack, Zendesk, Hootsuite and other customer service remote Tools to work on assigned tasks. I have experience using Google suite and Microsoft suite also. I give quick turnover on Customer Service jobs. I also translate and interpret French language audios, videos and texts to English Language. I have over 5 years experience of Customer Service.

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Monica Bassey's Linkedin Analytics

Monica Bassey

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Monica Bassey

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Monica Bassey's Linkedin Analytics