365 Vertical

Project Manager & QA Analyst

•	Support of group wide international Second Level and Third Level Microsoft Dynamics Navision (NAV) and Business Central Support.
•	Review and analyze incoming support tickets to correctly categorize, prioritize, and assign.
•	Log, record, and analyze customer queries to spot common trends and underlying problems.
•	Collect customer requirements and create change requests for customization of specific client databases.
•	Responsible for troubleshooting errors and handling of solution for Second and Third-level requests.

**Microsoft Gold Partner, providing an all-in-one enterprise resource planning (ERP) solution specifically built for the Cannabis industry, integrating seamlessly with Office 365.

Support Consultant

Nemetschek

•	Development and support of group wide international Second Level Microsoft Dynamics Navision (NAV) Support. 
•	In-house contact person for national and international brands as NAV specialist and consultant prior to and after Go-Live, including NAV Profile Setup, Software Changes, and Training on-demand.
•	Responsible for the prioritization, processing, solution and control of Second-Level-Report as well as for managing Third Level Support.
•	Creation and continuous maintenance of documentation and statistics. 
•	Support for the rollout of a harmonized NAV solution in the holding central functions and the participating subsidiaries. 
•	Support in adapting user training to the organization of the national companies and on-site user training.

International ERP Support Specialist

Quaker Maid Meats

•	Query data to generate custom reports for various departments upon business requirements.
•	Design dashboards using data generated from reports using Excel and Microsoft Power BI.
•	Learn and integrate Power BI into the business reporting system to measure KPIs and help direct organizational change management.
•	Ensure integrity of reported information and correct data issues as they arise.
•	Analyze, document, and close helpdesk tickets for enterprise resource planning (ERP) system errors and user problems.
•	Aid in the selection of a Trade Promotion Management (TPM) system and become the point of contact for all sales managers.

Business Analyst & Master Data

Wind-lock Corporation

•	Calculate monthly sales projections based on current month to date values, daily.
•	Analyze and complete daily backlog reports on current open sales orders.
•	Enter Electronic Data Interchange (EDI) orders and use the EDI test site in order to integrate new EDI customers smoothly. 
•	Creation of monthly reports: year over year sales reports for individual sales representatives and their sales regions; sales reports for large buying groups showing monthly sales totals for the current year, as well as, comparing year to date values to the previous year’s to show percentage of growth.
•	Maintaining distributor price lists, updating special pricing for various clients, creating data ports to import and create new customer discount groups or to make mass pricing updates/changes. 
•	Customer account management; set-up new accounts, run credit reports to establish terms, and ensure all information is up-to-date.
•	Bill clients, send invoices for payment, perform credit and re-bill’s for pricing adjustments, and issue credit for sales order returns.

Data Manager & Pricing Coordinator

Anytime Fitness

•	Provide customer service through phone, email, and interpersonal communications.
•	Perform needs assessment evaluations with clients to customize individualized programs in order to reach their fitness goals.
•	Weekly bank reconciliation and bank deposit.
•	Member account management.
•	Responsible for up-keep and cleanliness of the facility and gym equipment. 
•	Schedule any required maintenance for equipment to continue functioning properly.
•	Organize and post employee schedule by month.

Manager & Fitness Coach

Sonshine Children's Center

Teacher's Assistant

Penske Truck Leasing

Outbound Telephone Sales Rep (Seasonal)

Data Entry Clerk & Trainer

Experienced Business Analyst with a demonstrated history of working in the construction and food & beverages industries. Skilled in Corporate Social Responsibility, Analysis and Reporting, Microsoft Dynamics NAV, Microsoft Office Applications, Market Research, Sales, and KPI Dashboards. Strong information technology and finance professional with a Master of Business Administration (MBA) focused in Project Management from Walden University. 

Taplio

Monica Fisher-Billman, MBA's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Monica Fisher-Billman, MBA's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Monica Fisher-Billman, MBA's Linkedin Analytics