Hyatt Regency DFW

HRM Talent Acquisition 

Starbucks

General Store Manager

Best Buy

Seven years of managing experience in driving sales, making operational improvements and executing marketing strategies. Experienced in communication, presentation, organization, and time management skills as well as ability to prioritize tasks and meet deadlines. Commercially minded individual with extensive experience of handling diverse customer segments in various scenarios: sales, problem-solving, customer service, and rapport building.
 Best Buy Corp.
Geek Squad Manager
Responsible for the end-to-end operation of the Geek Squad department. Accountable for leading a team of Agents, ensuring a world class Client experience and driving exceptional business results.
•	Responsible screening and hiring individuals that create a culture that drives a world-class Client experience and ensure Client experience is in line with company goal or budget while collecting feedback to business partners to facilitate continuous improvement.
•	Creates a culture of urgency around execution and performance and held responsible for motivating and inspiring the team to enable each Agent’s full potential.
•	Effectively manages a diverse workforce by ensuring consistent execution of employee processes including pro-active talent sourcing, recruiting, hiring, promotions, and development in partnership with store leadership team.
•	Ensure quality performance and development conversations including formal and informal check-in sessions.
•	Ensures the Agent team adheres to all applicable local, state, and federal regulations.
•	Responsible for providing insight to the General manager related to department P&L analysis, overall performance and action planning
•	Accountable for department expense management and making decisions that positively impact the store P&L.
•	Analyze department performance indicators against company business strategies and goals and develops plans to improve the business in partnership with the General Manager.

Geek Squad Manager

Throughout my professional career I have always found fulfillment in being able to be apart of another's professional journey. Whichever stage of their career someone was in, I find it so rewarding to be able to share the skills and behaviors I have learned, developed and continuously work on to help them along their own journey. 

What incredibly amazing things we could do in society if all were willing to share development and to continuously nurture each other's progress. 

I'm your biggest advocate. I'm your biggest cheerleader. I'm your biggest fan.

Let's go make things happen

Taplio

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