Iconitel Consulting & Software Services

Customer Success Consultant

Proficiently managed the daily workflow for 20 installations, ensuring tasks were well-coordinated with the Site Manager to efficiently utilize 10 resources.

Utilize forecasting techniques to accurately predict work demands and create schedules that consistently
meet project timelines.

Implement proactive strategies to identify and address 20 potential scheduling risks, preventing
project backlogs and maintaining project momentum.

Assisted in deliverables with weekly meetings with 12 Stakeholders to align project objectives, fostering clear communication and enhancing project outcomes.

Project Scheduler & Coordinator

Just Lean In

Established project management systems in Asana, resulting in enhanced collaboration, streamlined
workflows, and improved project visibility.

Conducted weekly meetings with 5 team leads to assess project progress, identify potential roadblocks,
and implement mitigation strategies.

Collaborated with the CEO on high-level planning activities, contributing to the achievement of 3 company objectives.

Worked closely with the technical project manager to oversee website fixes and new website
development, ensuring effective communication and on-time delivery.

Lead Project Coordinator

Premier Website Design Services

Led a team of 5 using Agile methodology to develop high-quality websites.

Facilitated all Team Sprint sessions, including planning, reviews, refinement, and retrospectives,
resulting in the timely delivery of project milestones and continuous improvement.

Utilized Atlassian Jira to organize and manage an average of 5 sprint stories and user tasks weekly

Worked on WordPress website with stakeholders and dev ops team, ensuring effective collaboration and
successful project execution.

Project Coordinator

MODERE

Established a new onboarding control process that improved efficiency by 25% for new team members.

Monitored customer lifecycle relations, identifying and mitigating churn risks, resulting an 45% customer
satisfaction and retention.

Spearheaded customer onboarding and education programs, increasing customer account
retention by 15%.

Built 3 email marketing campaigns for client acquisition, leveraging targeted content and automation.

Customer Relations Specialist (part-time)

Just Call Brenda Real Estate Team at Total Source Realty

Provided comprehensive support throughout the client life cycle to meet client expectations, and mitigating risks. 

Managed transactional deadlines for 25-35 accounts, resulting in $17 million in revenue 

Leveraged Salesforce to manage all client accounts and transactions. 

Organized legal documentation for client accounts, ensuring accuracy and compliance with regulatory requirements.

Account Transaction Manager/Executive Administrator

Isagenix

Created onboarding processes and training for the sales team, yielding a 30% increased in team revenue.

Provided exceptional customer service and support for the entire lifecycle of approximately 100
customers identifying churn risks to maximize retention.

Collaborated with team to build quarterly customer education programs to convert increased new
customer acquisition and yield longer client retention from 3 months to 1 year.

Team Leader, Independent Client Consultant

Seasoned Project Coordination and Account Management professional with 10+ years driving success through optimizing processes, and leading teams, to exceed customer expectations. Experience with cross-functional and Enterprise projects in the IT, Health Care, and Real Estate industries.

Specialties:
 
Project Scheduling
Waterfall/Agile/Scrum/Kanban
Budget and Cost Control
Risk Management
Data Analysis and Interpretation
Document Management and Control
Processes Creation and Streamlining
Business Analysis Skills
Stakeholder Communication and Management
Negotiation and Conflict Resolution
Leadership and Team Management

Technology Experience:
Jira
Microsoft Project
Asana
Trello
Microsoft 365
Google Suite

Taplio

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