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With a wealth of experience, I specialize in: - Cultivating strong relationships with customers' business and technical stakeholders, including executives and C-level leadership. - Leading and managing diverse global technical support teams, thriving even in high-pressure environments. - Effectively handling customer escalations and conducting thorough root cause analyses to drive sustainable solutions. - Streamlining processes through data-driven insights gleaned from past customer incidents. Beyond my professional expertise, I bring a rich cultural background, fluent in English, French, and Hebrew, with additional knowledge of Dutch and German. Having lived and worked across Europe—France, the Netherlands, and Belgium—and in Israel, as well as my recent years based in London, I possess a truly international outlook on work and life. I find immense fulfillment in guiding and mentoring multicultural, customer-facing teams, and forging strategic partnerships with our valued customers. Let's connect and explore how we can collaborate to achieve outstanding results together!
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