Riot Games

• Directed product initiatives within the Monetization group, enhancing global payment systems and user engagement. Led cross-functional teams to deliver innovative solutions, significantly improving operational efficiencies and user satisfaction.

• Orchestrated the development and delivery of a GDPR-compliant Global Accounts system, safeguarding against potential fines and enhancing player data protection and privacy across multiple gaming platforms.

• Drove the product design, development and launch of an internal Learning Management System, revolutionizing Rioters' learning and development experiences. This platform streamlined course administration and scheduling, significantly increased training engagement, and improved satisfaction rates among thousands of learners.

Senior Producer (Product & Delivery Lead)

Launched Riot's first internal org directory, improving organizational transparency and enabling efficient resource allocation, saving the company over $20 million annually in tax benefits.

Project Manager (Contract)

ICAgile

Coached and led more than 20 Agile practitioners and training providers through an accreditation process for their learning programs, leveling up the state of agile learning, and enabling thousands of IT professionals to obtain high quality education, based on standards defined by world renowned Agile experts.

Accreditation Consultant

The Wharton School

Successfully designed, developed and implemented a gamification plugin for the Canvas LMS used by Wharton students for a Gamification class, leading to improved student participation and material retention.

Product Lead (Graduate Research Assistant)

University of Pennsylvania

• Led the end-to-end production of a flagship MOOC on Coursera, attracting tens of thousands of global learners and significantly boosting the university's reputation in online education.
• Facilitated integration of multimedia and interactive assignments into the MOOC, resulting in a substantial increase in learner engagement and retention rates.
• Successfully developed and implemented a gamification plugin for the Canvas LMS used by Wharton students for a Gamification class, leading to improved student participation and material retention.
• Worked closely with subject matter experts and instructional designers to ensure the MOOC content was engaging, pedagogically sound, and technically user-friendly, contributing to a high-quality learning experience.

Education Product Manager (Graduate Teaching Assistant)

Red Hat

Outsourced to Geico:

Orchestrated all components of an organizational transformation project to adopt new technologies and software methodologies, through coaching and mentorship to Geico’s software engineering teams.

Change Management Consultant

The Home Depot

Outsourced to The Home Depot (through 5th Method consulting):

Designed and implemented web services for a K2 & SharePoint implementation to automate workflows across a network of 2,000 retail stores nationwide. The project comprised different technologies including; Microsoft .NET Framework 4, C#, SharePoint 2010, K2 Blackpearl, using VS2010 IDE and SQL Server 2008.

Senior Software Engineer

Blackboard

Outsourced to Blackboard (through Santeon):

Led an offshore cross-functional team to design and develop OpSmart (Blackboard’s homegrown managed hosting solution). The application handled resource management, provisioning, monitoring & reporting for Blackboard’s implementations in over 1,000 schools and universities worldwide.

Technical Project Manager

Mirqah Learning & Development

Founding partner for Mirqah, a learning and development startup specialized in experiential learning for individuals and corporations. While at Mirqah, I performed various roles including Technical Project Management, Instructional Design & Corporate Training

Partner | Project Manager | Corporate Trainer

Logica

Outsourced to the Saudi Hollandi Bank as a change management consultant to lead the bank’s transformation the latest version of its core banking system (Temenos T24 - R8). Led the employee training program for 1,800 employee, allowing them to get familiar with the new system, increasing productivity, and improving customer service.

Led a team to develop and ship Next Gen (NG07), a web-based Reconciliation & Claims Management System, that later got sold to most of the major banks in Saudi Arabia to serve as their primary ATM / POS claims management system, saving them millions of Riyals in manual reconciliation labor

Team Lead

ITWorx

Participated in the design and development of a number of projects (mostly web applications), using a variety of technologies including ASP, ASP.NET, Java, C# & SQL Server.

Software Engineer

Seasoned Technical Product & Program Manager with a diverse background in Tech, Gaming, EdTech, and Consulting industries. Skilled at leading product vision, strategy, and execution, delivering user-centered solutions that drive growth and enhance engagement. Experienced in merging technical insights with business acumen in complex product landscapes, fostering cross-functional collaboration, and leveraging data to inform strategic decisions. Proven track record of innovating in fast-paced environments and driving projects that meet and exceed business objectives.

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