Voice

Spearheaded fraud prevention initiatives and implemented robust risk management protocols to safeguard the platform against fraudulent activities.

Managed daily operations encompassing customer success, community management, trust + safety, content moderation, KYC verification, and payments.
 
Enforced content guidelines, community standards, and KYC processes to ensure
compliance and trust within the platform.

Analyzed data and presented fraud detection metrics to drive policy improvements
and enhance fraud prevention strategies.

Customer Operations Manager

Creative Market

Led and mentored a remote team of 6 agents, fostering a collaborative and supportive work environment.

Developed and documented standard operating procedures to streamline support operations and enhance fraud detection capabilities.

Collaborated with legal counsel to address DMCA/Trademark reports and mitigate potential fraud risks effectively.

Support Manager

Whole Foods Market

Managed Front End operations and optimized customer flow with a focus on minimizing fraud risks and enhancing customer experience.

Supervisor, Store Support 

PAX Labs, Inc.

Customer Support Associate 

City CarShare

Member Services Associate 

Cardpool.com

Customer Service Agent

Passionate Customer Service Leader with a demonstrated track record of driving excellence and fostering team cohesion across diverse industries. With a strong foundation in remote work environments, I have honed my skills in customer operations, risk management, community engagement, and team leadership.

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