NYC Human Resources Administration

Served as a Job Opportunity Specialist for the City of New York Human Resource administration (Family Independence Administration) and responsible for ensuring that indigent families in New York that are on welfare are integrated back to the society through gainful employment.
-Ensured the accurate processing for ongoing cases & one shot deals in compliance with agency policy and procedure 
-Conducted interviews for diverse client populations to determine eligibility for financial assistance
-Initiated employment plans, makes employment assessments/ and addresses any barriers to employment as required
-Interpreted the rules and regulations covering eligibility for cash assistance and various services provided by the agency
-Served as the S.A.V.E. liaison for immigration applicants, responsible for providing verification of Alien status through (Systematic Alien Verification for Entitlements) systems
-Utilized WMS, POS, NYCWAY and other specialized software to access case information make case entries, and schedule appointments

Job Opportunity Specialist

7-Eleven

Oversee store operations, supervise employees and manage inventory
Develop successful sales plans to grow the store's profitability
Implement new product lines and create strategies to introduce and promote them to my customers
Set standards and model behavior for optimum customer service
Recruit, train, develop and motivate my employees and  inform them of company policies and procedures.
Promote 7-Eleven to my customers and community

Assistant Manager

RITE AID

• Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
• Complete customer transactions on the cash register.
• Ensure the appearance of the store is pleasing to the customer and meets the requirements of the corporate office, including all housekeeping tasks.
• Stock store shelves and end-caps with merchandise when it is delivered to the store.
• Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
Managed purchasing, returns, exchanges, and enforce store policies 
Skilled in order processing, inventory control, and cash/cashier management

Sales Associate

Macy's

• Exceeded productivity goals set forth by the management team, achieving . in sales in the first six months.
• Built individual sales volume through tracking and managing personal metrics 
• Established and develops strong customer relationships, by giving outstanding customer service, building professional relationships, and continuously following up with clients. 
• Provided the option of assisting the costumer with the entire store, maximizing all sales by engaging and suggesting. 
• Received Service & Selling Star award for exceeding customer service satisfaction.
Managed cashiering activities in areas of purchasing, returns and exchanges 
Assisted and accommodated to customers’ needs and provided outstanding Star rewards services.

Accomplished Management Professional with 10+ years of experience in management . Knowledgeable with a proven ability to provide general management, maintain a professional presence and articulate communications skills to build relationships. Highly motivated and enthusiastic individual with a competitive nature who constantly seeks new and exciting challenges in and out of the workplace.

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Mohammad Moudud

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