NYC Human Resources Administration

-Benefits Administration: Assist in the administration and coordination of benefits programs including, but not limited to, SNAP, Medicaid, and housing assistance.
-Client Interaction: Serve as a point of contact for clients, providing information, assistance, and support regarding their benefits. Conduct interviews and assessments to determine eligibility.
-Case Management: Manage and maintain detailed records of client interactions and benefits cases. Ensure accurate and timely documentation in compliance with departmental policies and procedures.
-Collaboration: Work closely with other HRA divisions, external agencies, and community organizations to facilitate comprehensive support for clients.
-Problem-Solving: Address and resolve client issues and concerns related to benefits eligibility and distribution. Provide guidance and support in navigating complex benefits processes.
-Compliance and Reporting: Ensure compliance with all relevant local, state, and federal regulations. Prepare and submit required reports and documentation.

Associate Benefits Opportunity Specialist I

-Enrolled families into NYC benefits and services. Conducted and facilitated processes to review NYC benefits applications for over 100,000+ New Yorkers. 
-Provided client services to address benefits applications; led Bronx office site in recertification processes for NYC clients. 
-Maintained meticulous case processing, ensuring strict adherence to agency policies.
-Formulated strategic employment plans, overcoming potential barriers, and fostering job readiness.
-Deciphered and applied complex cash assistance regulations, establishing authority in the field. Issued food stamp benefits, rental assistance checks, and cash assistance.  
-Functioned as an immigration liaison, verifying Alien status via the S.A.V.E system and providing essential support.
-Utilized specialized case management software and drafted policy guidance recommendations to improve customer service at the Bronx Office site.

Benefits  Opportunity Specialist

● as a Job Opportunity Specialist for the City of New York Human Resource administration (Family Independence Administration) and responsible for ensuring that indigent families in New York that are on welfare are integrated back to the society through gainful employment.
●Ensured the accurate processing for ongoing cases & one shot deals in compliance with agency policy and procedure 
●Conducted interviews for diverse client populations to determine eligibility for financial assistance
●Initiated employment plans, makes employment assessments/ and addresses any barriers to employment as required
●Interpreted the rules and regulations covering eligibility for cash assistance and various services provided by the agency
●Served as the S.A.V.E. liaison for immigration applicants, responsible for providing verification of Alien status through (Systematic Alien Verification for Entitlements) systems
●Utilized WMS, POS, NYCWAY and other specialized software to access case information make case entries, and schedule appointments

Job  Opportunity Specialist

7-Eleven

●	Spearheaded daily store operations, ensuring smooth functioning and high customer satisfaction.
●	Devised innovative sales strategies, boosting store profitability significantly.
●	Introduced and promoted new product lines, enhancing the store's product diversity.
●	Maintained high customer service standards, resulting in improved customer loyalty.
●	Recruited and trained employees, fostering a motivated and efficient workforce.
●	Fostered team growth by recruiting, training, and motivating staff towards service excellence.
●	Upheld high standards for customer service, setting a model for team behavior.
●	Elevated brand presence in the community, promoting 7-Eleven through targeted strategies.

Assistant Manager

RITE AID

●	Delivered top-notch customer service, resolving complaints and inquiries effectively.
●	Managed cash register operations, ensuring accurate transactions.
●	Maintained store aesthetics in line with corporate standards, enhancing customer experience.
●	Handled inventory control and order processing efficiently.
●	Managed cash handling and cashier operations, ensuring accuracy and security.

Sales Associate

Macy's

●	Exceeded sales targets, achieving high sales volume within six months.
●	Cultivated strong customer relationships through exceptional service and consistent follow-ups.
●	Boosted overall store sales by proactively assisting customers throughout the store.
●	Received Service & Selling Star award for surpassing customer service expectations.
●	Efficiently managed cashiering activities, ensuring seamless purchasing, returns, and exchanges.
●	Utilized sales data to surpass goals and fostered strong client relations for repeat business.
●	Enhanced team morale by aiding in diverse customer needs, ensuring a high satisfaction rate.
●	Introduced a comprehensive assistance strategy, boosting overall store sales through engagement.
●	Managed transactions with precision, upheld service excellence and rewarded for meticulousness.

With a focus on benefits administration and client interaction, my role at NYC Human Resources Administration encompasses the seamless coordination of essential services like SNAP, Medicaid, and housing assistance. Our team ensures comprehensive support to New Yorkers in need, aligning with the mission to provide effective and empathetic aid.

Adept at managing intricate case records and upholding departmental protocols, I am driven by the goal of enhancing operational efficiency within the public sector. My expertise in navigating complex regulations and fostering job readiness has established me as a reliable point of contact for clients and a collaborative partner for inter-agency success.

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