Tiffany & Co.

- Proficiently utilized Salesforce Case Management and Compass Order Management systems to facilitate order placement, accurately input client information, and maintain comprehensive case records.
- Liaison between internal teams, ensuring efficient coordination and timely order fulfillment, consistently exceeding service scorecard requirements, and maintaining policy and procedure compliance.
- Developed and managed profitable projects, immediately reporting major problems with possible solutions for resolution.
- Manage interfaces between all departments by providing communication, coordination, and follow-up to meet project goals and objectives, expedite the flow of technical information.
- Built credibility, established rapport, and maintained communications with stakeholders at multiple levels, including those external to the organizations.
- Presented progress dashboard reports on the current program, future opportunities, and client issues to company executives and project team managers.
- Evaluate data and conduct ROI analyses to measure Client Success. 
- Clearly identify areas for improvement analyzed processes, and evaluated modifications needed.

Client Advisor

VIPdesk Connect

- Responded to product and service inquiries regarding Chanel’s products and services via phone calls, live chat, and emails.
- Selected by leadership to be cross-trained in all areas of client service and channels and handle special projects including Microsoft Teams chat moderation due to excellent communication skills.
- Applied specialized training and product knowledge in luxury fragrance, beauty, skincare, and fashion to support clientele thus ensuring an elevated service experience.
- Consistently achieved 100% weekly scorecard in individual quality analysis reports and attendance.
- Utilized Zendesk to update accounts with detailed notes of client interactions.

Customer Care Advisor for CHANEL

BlingABC

- Designed and implemented engaging online lessons, fostering students' language proficiency in parallel with subject matter comprehension, thereby contributing to their academic and linguistic growth.	
Companies: BlingABC, Landi English, VIPKid.

Content Language Integrated Learning (CLIL) Educator

Referrizer LLC

- Conducted outreach to key decision-makers, inviting their participation in live webinars showcasing our automated referral marketing and online reputation management SaaS software, highlighting its potential to enhance their business operations.
- Collaborated with product owners, stakeholders, and users to ensure requirements were met while resolving conflicts and removing blockers.
- Developed processes, risk management strategies and controls ensuring cost, quality, scope, and delivery goals are met.
- Crafted compelling marketing collateral and developed bespoke PowerPoint presentations, tailored to engage potential leads and optimized training for Call Center Agents, amplifying their effectiveness.
- Trained and mentored teams to become more agile, leading to increased job satisfaction and a decrease in development time by 33%.

Lead Project Manager / Chief Expansion Officer (CXO)

Coastal Construction Company

- Project Engineer on a $450 million project at Surf Club Four Seasons Hotel & Private Residences, Surfside, FL 
- Contract Administrator at Monte Carlo Luxury Apartment, Miami Beach, FL,  a $40 million project
- Efficiently processed RFIs by evaluating validity and refining inquiries, enhancing project communication and decision-making.
- Streamlined RFI, submittal, and drawing documentation management, enabling swift access to up-to-date information for the project team.
- Oversaw project deliverables across diverse domains, including structural, piling foundation systems, architecture, elevators,  landscaping, barrier cables, and LEED documentation.
- Conducted precise quantity surveys and take-offs, leveraging advanced Microsoft Excel features such as spreadsheet creation, formula implementation, and pivot table generation for data analysis. 
- Developed SOWs and scrutinized subcontractor pricing for compliance, ensuring alignment with project objectives.
- Created comprehensive estimate bid packages, incorporating relevant subcontractor estimates for review.
- Engaged with subcontractors throughout the bidding process, ensuring prompt bid submissions and addressing inquiries related to field and specification requirements.

Project Engineer 

- Ensured accuracy and timely submission of insurance certificates and endorsements for Risk Management Department processing; crafted visually appealing content and reports on project contract status, insurance, bond status, and back charge invoices. 
- Meticulously tracked and monitored incoming Notices to the Owner, Releases of Lien, invoices, requisitions, payments, and related documentation using Smartsheet and Microsoft Excel spreadsheets.  Processed and approved invoices and payment applications, closely monitoring and releasing payments for optimized financial management. 
- Created and presented purchasing, testing, safety, change orders, and other reports using Timberline and Primavera for monthly project schedules and cost team meetings.

Contract Administrator

An innovative, results-oriented Certified Project Manager with 10 years of experience directing multimillion dollar projects and driving and influencing high performing teams, departments, and executive leaders to successful project outcomes. Recognized for the ability to identify, design, and deploy innovative projects that result in efficient workflows, improved systems, increased efficiency, and cost savings. Accomplished self-starter with a strong record of success in driving all phases of project management from ideation, implementation, and sustainability under aggressive deadlines.

Taplio

Moyin M. G., MS, PMP's Linkedin Analytics

Moyin M. G., MS, PMP

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Moyin M. G., MS, PMP

Want to drive more opportunities from LinkedIn?

Moyin M. G., MS, PMP's Linkedin Analytics