Bouygues Telecom Entreprises

- Definition of the service and customer satisfaction strategy for business and corporate customers
- Leadership of a team of Service Delivery Managers (SDM) and close collaboration with sales teams to ensure high-quality service
- Definition of service quality and customer satisfaction objectives for the team
- Tracking and analysis of team results to optimize service quality and customer satisfaction
- Development of team skills to improve their efficiency and performance
- Competitive intelligence to anticipate customer needs and adapt to market changes
- Key player in the loyalty of Bouygues Telecom Entreprises' customers by ensuring service quality and customer satisfaction.

Manager SDM, Large Accounts

Apizee

Business Developer Large Accounts

Responsible for commercial development of Strategic Accounts portfolio in the financial sector, including :
-	development of Bouygues Telecom’s value global proposal (landline, IT and mobile services and offers), 
-	establishment of new markets and partnerships with vendors, integrators, services providers
-	construction of specific value added services dedicated to large accounts, with management of internal teams (presales / marketing / customer relationship…) to achieve customer projects
-	building of high level relationships

Key Account Sales Manager

In charge of mobile products and services portfolio dedicated to french BtoB market (from SMEs to large account). Team management, short and long term analysis and recommandations, transformation & simplification.

Head of Mobile Marketing Products & Services (acting)

Responsible for mobile voice & internet products and services, BtoB market. Market analysis, recommandations, products and services launch,

mobile voice & internet product and market manager

CSC Peat Marwick

Canal + : specific marketing and strategic study on mobile TV concerns (DVBH)

Senior Consultant

Neuf Cegetel

Responsible for the line of services landlines and voice services

Product manager

CAPA Conseil

In charge of channel management studies dedicated to the insurance and banking sector.

Responsible for market studies

Specialties: IT business solutions, mobility, BtoB Sales, Marketing, strategy, telecommunications, business analysis, project management, mobile internet, BtoB services marketing

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