KRE8 IT

•	Diligently managing relationships with clients and stakeholders to uphold and improve the Employer’s reputation in the marketplace
•	Meticulously developing enterprise software applications according to the agreed guidelines, specifications and quality standards 
•	Accurately deploying applications to testing and production environments 
•	Effectively providing support, troubleshooting and fixing issues with applications developed 
•	Precisely documenting application functionality and architecture

OutSystems Developer

Vision Super

• Develop technical subject matter expertise to participate in all stages of each project, including scoping workshops, technical design, development and customisation
• Develop software applications based on relevant documentation and guidance
• Assist with software testing to ensure the code is correct, fixing ('debugging') errors where they
occur, and rerunning and rechecking the programme until it produces the correct results
• Assist with identifying enhancement opportunities
• Assist with developing and maintaining the system, operating and support documentation with appropriate sign-off by technical staff, including solution architects
• Ensure that systems are developed within agreed time frames and achieve necessary design and systems security standards
• Assist with technical support for Vision Super systems ensuring that any support requests are fulfilled within agreed time frames and that any support standards and procedures are followed

Graduate Developer

Direct Connect Australia

•	Effectively providing high-quality customer service to connect the utilities, asking questions proactively to identify customers' needs and maximising the number of services customers' avail
•	Interacting with the other business channels, internal and external stakeholders through various communication channels to resolve customer complaints
•	Maintaining call quality, building rapport, handling objections and providing solutions on every call
•	Managing team of 30 after-hours, tackling customers’ escalations and reporting to stakeholders daily

Customer Service and Sales Representative/After-hours Point of Contact

Domino's Pizza

•	Provided exceptional customer service in-store and on the phone in a high-paced environment
•	Collaborated with a team of 15 to ensure timely pizza delivery and manage stock counting and ordering
•	Meticulously processed payments, refunds and till reconciliations daily

Customer Service Representative/Delivery Expert

InGenious Softtech : Digital Marketing Agency 

•	Determined clients' needs, system requirements and procedures to create customised and specific software applications by coordinating with clients
•	Reviewed technology limitations and deficiencies in existing applications; associated processes, procedures and methods as required
•	Developed and maintained code to meet software applications' requirements, system designs and technical specifications in accordance with quality accredited standards
•	Wrote and maintained layouts, flow charts, end-user documentation and operational procedures

Developer Programmer

I am an amenable and tech-savvy individual committed to providing exceptional and professional service. I have a background in developing leading-edge technologies and maintaining high-quality documentation, along with the customer experience expertise acquired while working in the retail sector. I am presently focused on progressing my career in an emerging IT field to develop next-generation technologies and various digital products' implementation by mastering new skills and taking up every learning opportunity.

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