Catalyst Software

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. 

Apply here: https://catalyst.io/coaching-corner

Customer Success Growth Coach

15Five

•	Customer Success Manager for 70 enterprise accounts for HR software company, comprising $3.5M in ARR. 
•	95% NPS scores from customers. 
•	90%+ customer retention quarterly.
•	Collaborated with sales, marketing, product management, implementation, customer support and leadership to ensure successful long-term relationships, retention, upsells, cross-sells, and customer advocacy opportunities.

Senior Customer Success Manager

California State University - East Bay

California State University, East Bay CX Program is designed by industry experts and experienced leaders, for professionals seeking advanced skills in this fast-growing discipline.

Advisory Council, CX Program

Tenbound

•	Project-based consulting for small-business clients looking to establish their Sales Development and Customer Success teams (either internally or outsourced).

Customer Success Consultant (part time, project-based)

LUFT

Project-based consulting for clients looking to outsource support/success teams overseas, as well as Customer Experience Marketing strategies to drive new business in new emerging markets and countries.

Customer Success and Targeted Marketing Consultant (part time, project-based)

Side

•	Onboarded 20+ new customers for real estate brokerage technology company simultaneously, comprising $5M in ARR. 
•	Improved implementation timeline 100% within one year by creating an implementation playbook, customer email templates, and Implementation Manager onboarding/mentorship program. 
•	98% post-implementation NPS scores from customers.

Senior Launch Project Manager

CoSo Cloud, an AASKI company

•	Account manager for over 30 strategic US Government agencies using Adobe Connect training software in a FEDRAMP managed services environment.
•	135% of quota for upsells and customer renewals year over year.
•	Managed $5 Million in ARR, increased adoption, upsell/cross-sell opportunities, and yearly contract renewals.
•	HSPD12-approved.

Customer Success Manager

Upwork

•	Designed, implemented, and managed complex contingent-worker staffing programs for 20 high profile Enterprise-sized global accounts.
•	20% growth in GSV (Gross Service Value) quarter-over-quarter, average GSV exceeded $300K per month.
•	Worked cross-functionally with Sales, Solutions, Compliance, Legal, Marketing, and Recruiting teams to ensure client success, increased adoption, and guaranteed yearly contract renewals.

Engagement Manager

Sitecore

•	First Customer Success Manager hired for U.S. operations, spearheaded the creation and establishment of Customer Success processes, training documentation, Key Performance Indicators, and SLAs.
•	98% customer retention rate quarter-over-quarter while managing 900 clients in the United States and Canada in all aspects of Customer Relationship Management software and Digital Marketing initiatives.
•	Cultivated over $450,000 in up-sell opportunities with the existing customer base each quarter.
•	Recognized for top two up-sell growth globally amongst CSMs in FY15 (resulting in $150,000 new revenue for Q4).

chrisad

•	Managed 250 key accounts in U.S., with a total monthly recurring revenue of $750,000.
•	122% up-sell average over a 3-month rolling period.
•	Strategic partner for all direct and online marketing campaigns, optimizing internal processes, enhancing branding and signage/logos, and conducting staff trainings.
•	Collaborated with Leadership to enhance products, processes, and overall customer experience.

Taplio

Marc Sason, MBA, PMP's Linkedin Analytics

Marc Sason, MBA, PMP

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Taplio

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Marc Sason, MBA, PMP

Want to drive more opportunities from LinkedIn?

Marc Sason, MBA, PMP's Linkedin Analytics