HRD Corp - Human Resource Development Corporation

Facilitate the design and development of identified training based on inputs acquired from engagement and study on the industry skills requirement. Identify specific critical skills gap and competency enhancement process to bridge the gaps in specific industry. Engage the industry experts/leaders/representative bodies/associations for reliable insights on the industry/economic/technology development. Develop and enhance the industrial skills framework to support the industrial development of sectors/sub-sectors covered under the PSMB Act 2001. Identify skills/competency requirements of the industries in relation to the incoming, existing and outgoing technology. Gather/compile relevant data and information on incoming, existing and outgoing technology within sectors and sub-sectors covered under the PSMB Act 2001. Conduct analysis on overall competency related initiatives that have been implemented by the industry. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/public engagement related to the division. Represent the Director and other superiors in various meetings within/outside the division when needed. Assist in the process of publication for the monthly IndSF newsletters. Promote levy utilization. Provide strategic input for certification-based training program and priority areas. Facilitate and organize seminars/workshop/conference to promote IndSF and Human Capital Development Agenda. Undertake other such reasonable duties as required by the management.

Associate (Industrial Skills Framework - Development Department)

Indah Water Konsortium Sdn Bhd

Oversee and monitoring the database of government account. Conducting field visit and site investigation. Meeting representatives of various government agencies to discuss and negotiate about billing details. Close a specific number of collections account each month to meet assigned target. To manage collection efforts with a high level of persuasiveness and professionalism. To update weekly/monthly government collection and recovery report. Locating and contacting government agencies to inquire of their payment status. To create rapport with various government agencies when possible to maintain close working relationship. Develop strategies and procedures for implementing the policy matters and decisions of the division. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/public engagement related to the division. Represent the Director and other superiors in various meetings within or outside the division when needed. Ad-hoc duties to be assigned from time to time.

Executive (Customer Care, Billing & Collection Department)

Companies Commission Of Malaysia / Suruhanjaya Syarikat Malaysia (SSM)

Verify and oversee business registration process. Educate and inform the public about the importance of the organization and its role in business. Participate in various organization’s outreach programs designed to provide services to any populations in Pahang area who might not have access to SSM services. Regulating and oversee corporate, business and also company affairs in the state of Pahang. Assist the Director and other superiors in all administrative matters. Develop strategies and procedures for implementing the policy matters and decisions of the division. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/public engagement related to the division. Represent the Director and other superiors in various meetings within or outside the division when needed. Other duties to be assigned from time to time.

Executive (Operations, Enforcement, Compliance)

HBG Solutions Sdn Bhd

Track down debtors who owe money from overdue bills. Remind customers and negotiating a payment plan. Keeping track of assigned accounts to identify outstanding debts. Locating and contacting debtors to inquire of their payment status. Create trust relationships with debtors when possible to avoid future issues. Alert superiors of debtors unwilling or unable to pay when necessary. Comply with requirements when legal action is unavoidable. Maintain security and confidentiality of company and customer information. Close a specific number of collection accounts each month to meet assigned target. Helping clients recover assets as quickly as possible, reducing cash-flow issues and allowing for smooth business operation.

Collection Agency Officer

Jabatan Kastam Diraja Malaysia (JKDM)

Maintained positive customer relationship with companies, premises, businesses and minimize GST bad debt exposure. Managed collection efforts with a high level of persuasiveness and professionalism. Performed telephone contact with customers according to guidelines and standards to ensure payment. Negotiating payments while continuing to build a positive relationship with customers. Execute adequate and timely collection and instigate recovery activities in order to minimize risk costs and optimize returns.

Customs Officer

Webe Digital Sdn Bhd

Analyze customer’s questions and concerns. Provide answers or responses via live chat. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review or make changes to customer accounts. Handle returns or complaints. Record details of customer contacts and actions taken. Review and select standard responses for answers or solutions. Refer customers to supervisors or more experienced employees.

Customer Service Professional

Dewan Bandaraya Kuala Lumpur (DBKL)

Assist the Director and other superiors in all administrative matters. Develop strategies and procedures for implementing the policy matters and decisions of the division. Coordinate daily operations of office services to ensure the organization’s current and future administration objectives are met. Coordinate events/meetings/activities/public engagement related to the division. Represent the Director and other superiors in various meetings within or outside the division when needed. Other duties to be assigned from time to time.

Administrative Officer

Tech Terrain College (TTC)

Preparing and teaching in the courses assigned by the college. Record class/tutorial attendance. Provide consultations to students. Undertake regular tests/examinations and tutorials/assignments as required by the Head of Program. Mark assignments/tutorials/tests examinations as directed by the Head of Program. Perform extra-curricular duties, including counseling of students during intake periods and assisting in the marketing/promotion of the Program. Conduct research. Invigilation duties. Any other duties as and when assigned from time to time.

Retail Management Lecturer cum Trainer

Jaya Grocer Sdn. Bhd.

Monitoring the sales report, dealing with buyers, customers and also product suppliers. Managing the staff and department. Responsible in ordering, inventory management and business operation.

Department Supervisor

The responsibility is to assist the department’s supervisor. Purchase order, inventory management and business operation. Monitoring the sales report, dealing with buyers, customers and also product suppliers.

Assistant Supervisor

Experience in retail industry especially in the high end class category. Lead the department with good quality of leadership, managing staff and working schedule. Experience in any promotion or special fairs that been held from time to time. Managing inventory level, ordering system and also returning damaged items back to suppliers. Monitoring customer behavior towards certain products.

Management Trainee

CAREER OBJECTIVE: 
I am seeking for an enjoyable, successful career and always trying to strive for excellence. I would love to work with great people, achieve good things in life and also contribute to the community.

PERSONAL STRENGTHS:
	Responsible worker
	Able to work as a team and individual
	Highly confident, positive thinking and attitude
	Able and willing to learn
	Patience and can work under pressure
	Analytical thinking, good in decision making process

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