Rising Tech Solutions

Director of Operations

Rising Digital Solutions

Co-Founder

Creatics Solutions

- Setting company vision and strategic direction to align with overall business goals.
- Building and managing a high-performing team of call center professionals.
- Overseeing the design and implementation of customer service processes and systems.
- Ensuring the delivery of quality customer service by setting and monitoring performance targets.
- Monitoring industry trends and adjusting the business strategy to stay ahead of the competition.
- Ensuring the efficient operation of call center systems and technology to drive productivity and customer satisfaction.
- Building relationships with key stakeholders, including customers, suppliers, and partners.
- Identifying and pursuing new business opportunities to drive growth and profitability.
- Developing and managing the budget for the call center to ensure effective financial management.
- Mentoring and coaching call center managers and staff to foster their professional development and ensure their success.

Frontpoint

Channel Partner

Guard Home Warranty

America's First Choice Home Club

Rank Orbit LLC

- Identify new business opportunities and develop a strategy to approach and secure new clients.
- Upsell additional services to existing customers, including the creation and optimization of Google My Business (GMB) listings, website development and optimization, and social media marketing.
- Develop and maintain relationships with clients, ensuring they are satisfied with the services provided and open to future opportunities for upselling.
- Provide guidance and support to clients on the best SEO strategies and keywords for their business, ensuring their online presence is optimized and effective.
- Offer expert advice and recommendations on website creation and optimization, helping clients to improve their online presence and attract more customers.
- Manage and optimize social media marketing campaigns for clients, ensuring they are effectively reaching their target audience and achieving their marketing goals.
- Offer comprehensive services for Google Ads management, including strategy development, implementation, and ongoing optimization.

Senior Business Development Executive

- Draft and send proposals to potential clients via email, ensuring they are professional and informative.
- Respond to client inquiries and provide support via email, addressing any questions or concerns they may have regarding GMB and other related services.
- Assist clients with the setup and optimization of their GMB account, providing guidance on how to effectively manage and update their listings.
- Provide training and support to clients on how to effectively use GMB, including best practices for optimizing their listings and using the platform to reach their target audience.

Email Support Executive

IT Hardware Hub Inc.

- Identifying and pursuing new business opportunities in the B2B market.
- Building and nurturing strong relationships with key stakeholders and decision makers in target accounts.
- Conducting market research and analysis to identify target segments and inform sales strategies.
- Presenting and IT products to potential customers, highlighting the unique features and benefits.
- Offering alternative IT products based on customer needs and requirements.
- Negotiating contracts and closing sales deals effectively.
- Keeping accurate records of customer interactions and transactions.
- Staying up-to-date with industry trends, market conditions, and competitor activities.
- Consistently meeting or exceeding sales targets, customer satisfaction, and other performance metrics while continuously seeking out new business development opportunities and effectively managing the sales pipeline.

Business Development Executive

- Responding to customer inquiries and providing information about products and services through email and live chat.
- Identifying sales opportunities and effectively promoting products and services to potential customers.
- Qualifying leads and forwarding them to the appropriate sales team member for follow-up.
- Building and maintaining strong customer relationships through effective communication and follow-up.
- Troubleshooting customer issues and finding solutions in a timely and professional manner.
- Keeping accurate and detailed records of customer interactions and transactions.
- Staying up-to-date with company products, services, and policies to effectively sell and promote products.
- Collaborating with other departments, such as marketing and product development, to ensure a seamless customer experience.
- Meeting or exceeding performance targets for sales, customer satisfaction, and other metrics.

Email / Live Chat Support Executive

HR BPO Solutions

- Building and maintaining strong customer relationships through effective communication and follow-up.
- Keeping up-to-date with product knowledge and market trends to effectively sell products.
- Conducting market research to identify new sales opportunities and understand customer needs.
- Creating and delivering persuasive sales presentations to prospective customers.
- Negotiating pricing and contracts with customers.
- Keeping accurate records of sales activities and customer interactions using customer relationship -management (CRM) software.
- Collaborating with other teams, such as marketing and customer service, to ensure a seamless customer experience.

Telesales Representative

Highly skilled entrepreneur with demonstrated success in developing and maintaining strong business partnerships. Creating and maintaining deep partnerships, and managing multiple projects simultaneously. Proactive, collaborative approach that successfully generates strong sales results and value-added service for the client. The demand for innovation and change fuels my creativity and passion for personal/professional growth.

Taplio

Muhammad Ahmad's Linkedin Analytics

Muhammad Ahmad

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Muhammad Ahmad

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