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IT Business Analyst with over 10 years of experience supporting business solutions and analyzing business operations. Analyze business requirements using interviews, requirements workshops, use cases, scenarios, workflow analysis, etc. to clarify business unit objective. Perform test and validation to ensure that any system-related solution provided by Technology works and operations-related solution is doable and realistic; will be tasked to work closely with production operations to learn the scenarios and support testing activities. Ability to produce quality work products with attention to detail. Specialties: Communications with clients and Technical Teams. Detailed experience in process design and implementation. Develop prototypes to validate with the stakeholder groups. Conduct research & analysis on industry trends, technology trends and competitors.
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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