Bizongo

Specialist- Customer Success

Executive- Customer Success

MyGate

- Handling a portfolio of 150+ premium housing societies in South Mumbai under B2B and B2C dynamics.
- Interacting with clients to understand their requirements and provide them a customized solution for the SaaS-based product.
- Coordinating with relevant stakeholders under Tech and Product to resolve the issues faced by the clients within the TAT.
- Meeting clients and pitching them new product features and upgrades via product demos and building relationships with them.
- Up-selling and Cross-selling different product plans.
- Tracking the real-time implementation status of the accounts by extracting reports from available data.
- Ensuring timely collection of payments over the subscription cycle.
- Following up with the field operations team to manage the on-ground activities like device issues, troubleshooting, and training the society staff regarding the portal. 
- Executing Brand marketing campaigns along with activations in the community to create good brand engagement of brands via the platform.

Client Account Manager

OYO 

- Operational Expenditure: Monitoring OPEX and optimizing costs in order to achieve expense targets. Optimized OPEX since Dec 2019 at full occupancy of 95% (Reduced OPEX by 20%).
- NPS (Net Promoter Score): Driving NPS by making sure the clients are satisfied with the services provided within the space. Improved the score by 30% between Dec 2019 and Feb 2020.
- Client Servicing: Interacting with clients to understand their requirements and solving their problems within TAT. Ensuring smooth on-boarding and vacating experience for clients at space. 
- Revenue Collection: Timely collection of rental payments against the invoices shared with clients. Accomplished a target revenue collection of 100% from clients (Feb’20) and 90% (Mar’20) within 15 days of the month.
- Facility Management: Maintaining hygiene standards, and ambience for 25,000 Sq. Ft. of space. 
- Vendor Management: Negotiating with vendors and onboarding them for services. 
- Community: Working closely with community managers to execute events on the ground during operational hours to increase the engagement of clients within the space. 
- VAS (Value Added Services): Assisting the VAS department in lead generation and delivering external clients for services like event spaces, meeting rooms, conference rooms, and shoots. 
- Sales: Contribution to sales of less than equal to 10 seats. Had delivered sales of 15 seats.

Assistant Center Manager

- Front Office: Handling queries of clients at the front desk and reporting them to Center Manager. Greeting clients and potential customers. Onboarding of new clients at space.
- Inventory Management: Managing the inventory of necessary supplies within the space.
- Facilities: Taking care of basic repairs & maintenance of space.
- Sales: Assisting sales managers in the tour of space.

Operations Executive

RD Engineering 

Assisted in transportation, logistics, and execution of projects in FMCG plants as follows: 
- Hindustan Unilever Punjab- Fabrication, Transportation, and Erection of Tower for Surf Excel plant.
- SPX Bamul Bangalore- Logistics, Visual Inspection, and Erection of equipment.
- Discussing the project schedule with clients and contractors, monitoring the project schedule as per the plan, and meeting client expectations.
- Coordinating projects, reporting to clients about the status of the project, and tracking real-time status of projects.
- Taking care of safety, functionality, and aesthetics of machines during the design phase of the project.
- Working as per client needs and solving their problems by finding appropriate solutions.

Project Coordinator

HTL Logistics India Pvt. Ltd.

- Calling potential leads of clients
- Handling cold calls and scheduling meetings of potential clients with Sales Managers
- Reporting queries of clients related to shipping to Operations manager

Sales Coordinator

A curious mind always looking forward to solving problems and building stuff with expertise in Operations and Customer Success. Handling the Operations, and Client relations to build a seamless customer experience.

Outside of work I read self-help books and make artworks/designs using doodles and hand-lettering. I also conduct Doodle Art Workshops for Art Enthusiasts. Conducted workshops for over 200+ participants in collaboration with MadCap Art Workshops and Zwende Design.

Skills:
- Client Servicing and customer experience
- Business Operations
- Problem-solving
- Strategic data analysis
- Market research
- Detail-oriented
- Design thinking

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Muhammad Sufyan Shaikh's Linkedin Analytics

Muhammad Sufyan Shaikh

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Muhammad Sufyan Shaikh

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Muhammad Sufyan Shaikh's Linkedin Analytics