Vistatec

- Answered translators’ linguistic queries.
- Have regular quality calls with all vendors.
- Stepped in during “difficult” arbitrations, etc.
- Communicated with the marketing team and other client stakeholder.
- Maintained terminology - through glossaries and client specific terminology management tool.
- Updated Style Guides to making sure it’s always up to date and never contains obsolete information.

Lead External Linguist (LXL) | Lead Reviewer 

- Fixed linguistic bugs as required.
- Carried out linguistic Quality Analysis of localized pages.
- Interacted with translators and other reviewers in linguistic discussions.
- Helped ensured the client's quality requirements are followed by all vendors.
- Reviewed and audited content translated by agencies (Help, UI, marketing, etc.). 
- Provided feedback for, and worked with vendors to improve quality of translations.

External Linguist (XL) | Reviewer

Ad Astra, Inc.

Interpretation and translation for available clients from Hausa to English and vice versa

Hausa Interpreter & Translator

Upwork

Remote translation and transcription of Hausa to English, Pidgin to English pairs and vice versa for different clients globally.

Freelance Translator

JoomSchool International

- Volunteering with content development and posting of ICT and entrepreneurship related articles on the JoomSchool International website.
- Managing, posting contents and replying messages on the company's social media profiles.
- Remote Media Online Operations

Remote Content Developer

Productive Playhouse

Translated online video contents from Hausa to English, maintaining linguistic fluency, context and grammar.

Remote Hausa Translator

Sama

• Analyzed patterns in operational data and suggested solutions that reduced inefficiencies by 18%.
• Conducted outlier management of moderators and reported on the issues that impacted accuracy for each market.
• Gathered and analyzed relevant data to develop ways to improve the overall user experience on the clients’ platforms.
• Performed Root Cause Analysis (RCA) of moderators' errors in order to suggest performance improvement opportunities.
• Completed all quality audits in the required timeframe and provided timely and usable feedback to relevant stakeholders.
• Identified areas of policies requiring training and worked with training partners to ensure gaps are filled within time frame.
• Coached new hires on quality as part of their onboarding training, which resulted in 10% increase for our quality KPI amongst first year hires.

Quality and Support Analyst 

• Conducted Quality Analysis (auditing) of reps/moderators’ reviewed contents.
• Performed root cause analysis (RCA) and spot checking of moderators’ errors and recommended effective solutions.
• Coached and mentored new hire reps/moderators from training, training dynamic multi-review (TDMR) and nesting phase until successful graduation (review phase).
• Resolved several inquiries on clients’ community empathetically, accurately and on time.
• Conducted Hausa language tests for about 50 candidates within a span of 3.5 years.
• Flagged and updated about 10 market-specific slang terms used to circumvent the clients’ policies.
• Supported Team Leaders in communicating process and policy changes effectively to operations teams.
• Escalated several issues impacting operations productivity or quality and identified process/system/tool/policy improvement opportunities.
• Researched products/services/content across several online platforms.
• Contributing to team effort by accomplishing related results as needed.
• Made a well-balanced decisions and personally driven to be an effective advocate for the client's online community.
• Investigated and resolving issues that are reported on client platforms.
• Responded to user inquiries with high quality, speed, empathy, and accuracy.
• Used market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the client's community of users.
• Enforced client's Terms of Use by carefully monitoring reports of abuse on the platform.

Subject Matter Expert

- Quality Analysis (audits) of moderators reviewed contents.
- Worked closely with Quality Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market.
- Worked cross-functionally with Policy, Training, Quality & Operations teams to ensure that best standards are revised and updated where need be.
- Kept an up-to-date record of individual agents’ quality performance for use in performance reviews.
- Ensuring the tasks from clients meet the required quality standards when reviewed against the set policies and guiding/supporting the agents to correctly execute their tasks
- Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.
- Compiled and sent daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders.
- Provided feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings.
- Maintained an up-to-date record of individual agents’ quality performance for use in performance reviews.
- Provided recommendations on measures that should be taken to improve quality/defect reduction across the different business work streams.
- Analyzed client feedback to determine validity and needed interventions.

Acting Quality Analyst

• Assisted the client’s community and helping to resolve inquiries empathetically, accurately and on time.
• Contributed to team effort by accomplishing related results as needed.
• Researching products/services/content across several online platforms.
• Making a well-balanced decisions and personally driven to be an effective advocate for the client's community.
• Investigated and resolved issues that are reported on client platforms.
• Responded to user inquiries with high quality, speed, empathy, and accuracy.
• Used market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of the client's community of users.
• Gathered, analyzed and utilized relevant data to develop ways to improve the overall user experience on the platform.
• Enforced client’s Terms of Use by carefully monitoring reports of abuse on the platform.
• Reviewed the reported user-generated content within agreed turnaround times and standards of quality.

Content Moderator

National Youth Service Corps

Taught Data Processing to 122 Senior Secondary Classes 1 & 2 students, and Computer Studies to 84 students of Junior Class 3 students according to the required updated curriculum of Jigawa State Ministry of Education, Nigeria.

Data Processing Teacher

Taught Mathematics to 33 students of Junior Secondary Class 2 and 25 students of Senior Class 1 according to the required updated curriculum of Edo State Ministry of Education, Nigeria.

Mathematics Teacher

Quarter House Hotel Kaduna

Worked for three(3) months at Quarter House hotel as an intern. For the first month, I was posted to the Maintenance section as a Wireless Administrator Assistant with the following responsibility:
» Generating Login ID's for the Hotel Wi-Fi connection.
» Monitoring access points connections and signal strength.
» Troubleshooting little network failures.

 I worked in the Reception/Front office section of the hotel in the second month, my duties are:
» Welcoming guests as they arrived.
» Registration of guests information on the hotel software.
» Printing of guests' bills.

In the third month, I worked in the restaurant section, I serve the duties of:
» Receiving guests and non-guests order for food over the telephone.
» Confirming the order before entering the information on the computer.
» Printing the order receipts and forwarding it to the Kitchen section for immediate preparation.

I emerged the BEST STAFF OF THE MONTH (MAY 2015).

Internship

Hello and welcome to my profile!

I am a registered member of the Trust and Safety Professional Association (TSPA), I am currently working as a Lead External Linguist (Lead Reviewer). I previously worked as a Quality and Support Analyst (QSA) with skills in Trust & Safety Operations, Online & Community Operations, Quality Auditing and providing insights for team performances, supporting Hausa and Sub-Saharan African (SSA) markets, working cross-functionally with policy, training, quality, and operations teams, and specializing in enforcing internet policies on user-generated contents (UGC) across different online communities. A native Hausa and Nigerian Pidgin speaker, fluent in English, with a passion for internet policy and social media. I have experience working in a fast-paced KPI-driven environment and working with teams of multi-cultural backgrounds across Sub-Saharan African countries. I have strong attention to details and excellent verbal and written skills.

I am a White Belt and Yellow Belt Six Sigma certified, and also proficient working with Jira, OSINT Analysis, Data Analysis tools like Tableau, SQL, Excel and Google Spreadsheets, also a Multilingual Translator, Transcriber & Voice Over Artist, a Tech Enthusiast and a Passionate Volunteer.

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