IBT: No. 1 BPO Company in Middle East

• Maintain and expand a portfolio of high-value accounts, achieving and exceeding sales targets.

• Build strong, long-term relationships with clients, acting as the primary point of contact for all sales-related matters.

• Identify new business opportunities within existing accounts and across target markets.

• Collaborate with cross-functional teams, including marketing, operations, and customer support, to ensure seamless service delivery.

• Negotiate contracts and close deals while ensuring client satisfaction and loyalty.

• Analyze market trends and customer feedback to recommend strategic initiatives for growth.

Sales Account Manager

Estaty

Sales Representative

Elevoro

Associate Consultant

Ocean Media

•	Increased customer satisfaction by resolving issues.
•	Resolved problems, improved operations and provided exceptional service.
•	Planned marketing initiatives and leveraged referral networks to promote business development.
•	Analyzed data from previous and current marketing campaigns to improve future results.

Sales And Marketing Specialist

•	Handled transportation for equipment for shoots.
•	Set up technical details, lighting and sound of over shots.
•	Edited videos and rearranged shots to match creative or production requirements.
•	Changed camera attachments based on specific shot requirements and environmental conditions.

Videographer

I help companies across MENA & GCC from hospitals and hotels to logistics and finance brands streamline operations and deliver better customer experiences through tailored BPO strategies.

With hands-on experience in sales, account management, and CX transformation, I’ve helped brands reduce costs, increase client satisfaction, and scale operations without losing quality.

My approach combines strategy, empathy, and execution  ensuring every outsourcing partnership drives measurable business outcomes.

Let’s connect if you’re exploring:
✅ Scalable call center solutions
✅ CX transformation & automation
✅ Growth-driven support systems

🎬 When the client complains and the business owner tightens control… who's really at fault?

In the service world, breakdowns are often blamed on poor execution or “difficult customers.”  
But the truth?  
There are two key players, each operating from a different lens with different priorities, expectations, and definitions of success.

🔹 The Client (End User)  
Focused on outcomes:  
Fast service, clear communication, and a smooth experience.  
They don’t care about internal workflows or operational constraints.  
They want to feel heard, valued, and served.

🔹 The Business Owner / Stakeholder  
Focused on efficiency:  
Cost control, performance metrics, and SLA compliance.  
They see numbers, dashboards, and strategic goals.  
But they often miss the emotional pulse of the customer journey.

⚠️ The problem?  
No shared language.  
The client speaks emotion.  
The owner speaks logic.  
And the frontline team? Caught in the crossfire trying to meet expectations that don’t align.

💡 The solution?  
This is where IBT: No. 1 BPO Company in Middle East steps in.

We don’t just deliver services—we build bridges:  
- We translate customer emotion into actionable data  
- We train teams in soft skills to defuse tension before it escalates  
- We design smart operational systems that align customer satisfaction with business goals

At IBT: No. 1 BPO Company in Middle East, we rewrite the relationship between client and business owner into a language both sides understand.  
Because real success isn’t just about execution.  
It’s about empathy, clarity, and connection.

📌 In the next post, I’ll show you how we craft customer experiences that merge emotion with strategy driving results across the GCC market.  
Stay tuned 🔔

#BPO #GCC #outsourcing #UAE #Solutions

Mustafa Mohamed

Sales Account Manager @ IBT | CRM & Sales Tools, Negotiation

The AED 2,800,000 Missed Calls Problem Nobody Talks About

Many businesses underestimate the true cost of a missed call.

One of my clients was losing 40% of their 2,000 daily calls before we signed the contract. With an average booking price of AED 3,500, that translates to AED 2,800,000 in missed revenue every day.

The root causes of these missed calls were staff shortages, poor management of the call center, and inadequate technology.

After conducting calculations, we identified the number of missing call center agents. With our support and management, we reduced missed calls to just 10% in the first month. The client paid for our services, but we helped them generate AED 2,520,000 in revenue.

- No more “please call us back.”
- No more “we open at 9 AM.”
- Just instant responses, every time.

Have you calculated how much a single missed call costs your business each month??

#BPO #Outsourcing #Clevel #Leadership #BusinessStartegy 
#Scalingbusiness #CX #CustomerSupport #Operations

🚀 Operational Clarity. Strategic Execution. 



That’s us .

In high-pressure service environments, confusion isn’t just inconvenient it’s expensive.  
Missed SLAs, duplicated efforts, and reactive firefighting drain resources and damage reputation.

We solve this with precision.

📊 We build systems that think ahead  
- Predictive workflows that anticipate demand spikes  
- Smart escalation paths that reduce resolution time  
- Real-time performance dashboards for full visibility

🧠 We train teams to act with intent  
- Role-specific KPIs that align with business goals  
- SOPs that eliminate ambiguity and guesswork  
- Continuous feedback loops to sharpen execution

🔗 We connect operations to outcomes  
Whether it’s cost reduction, faster TAT, or higher CSAT 
our systems are designed to deliver measurable impact.

No fluff. No drama. Just results.

📌 In the next post, I’ll share how we helped a GCC logistics client cut operational costs by 35% while improving delivery accuracy.

BPO #Operations #GCC #UAE #IBT #Execution #SLAs #Performance

MY ZONE ⚔️

Every day, I come here to start a new fight with myself, striving to prove that I can do it. 

Sales isn't easy; it's a stressful job that can sometimes lead to sleepless nights. 

In the world of outsourcing, we have transformed the concept of in-house operations. We save costs for clients, enhance efficiency, and enable them to focus on what truly matters: achieving their goals. ✅

If you're curious about outsourcing, feel free to reach out. I'm more than happy to advise. 🙏

#BPO #Outsourcing #Clevel #Leadership #BusinessStartegy #Scalingbusiness #CX #CustomerSupport #Operations

🚀 Need top-notch operations or information technology help? Let’s work together!

If you know someone who could use this, message me or tag them in a comment. #OpenForBusiness

Providing: Customer Service, Outsourcing and Technical Support services

Highly recommended 🙏🙏

All the best Taha Elamir

Senior End User Support Specialist @ Alpha Data | Microsoft Certified | System Adminstrator

Hi everyone! I’m seeking a new role and would appreciate your support. If you hear of any opportunities or just want to catch up, please send me a message or comment below. I’d love to reconnect. #OpenToWork

About me & what I’m looking for:
💼 I’m looking for Senior Information Technology Specialist and Technical Support Team Lead roles.
🌎 I’m open to roles in United Arab Emirates, Saudi Arabia, and Abu Dhabi Emirate.
⭐ I’ve previously worked at Ministry of Health and Prevention - UAE, and Emirates Schools Establishment.

Looking for Senior Information Technology Specialist and Technical Support Team Lead roles

For the India branch. 
Ahmedabad. 
All the best👏

I help MENA brands streamline operations & elevate CX with scalable BPO solutions | Sales & Growth Strategy

View company: IBT: No. 1 BPO Company in Middle East

Job by IBT: No. 1 BPO Company in Middle East

Call Center Agent, Professional English Speaking  x 40  

Need 50 Agents 
Mention anyone who got the experience 🫰
Repost it you might help someone to get a job ❤️

#Uaejobs #joobseeking #hiring

Apply Now! 
We are hiring 50 x Call Center Agents. 

https://lnkd.in/dQr4AMkE

Dubai, Dubai, United Arab Emirates (On-site)

Call Center Agent, English & Arabic, Outbound, Real Estate x 50  

When the CEO says: ‘We can handle everything in-house.’
Also the CEO: drowning in emails, fires, and KPIs.

#BPO #Outsourcing #CLevel #Leadership #BusinessStrategy #ScalingBusiness #CX #CustomerSupport #Operations

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