IBT: No. 1 BPO Company in Middle East

Sales Account Manager

Estaty

Sales Representative

Elevoro

Associate Consultant

Ocean Media

•	Increased customer satisfaction by resolving issues.
•	Resolved problems, improved operations and provided exceptional service.
•	Planned marketing initiatives and leveraged referral networks to promote business development.
•	Analyzed data from previous and current marketing campaigns to improve future results.

Sales And Marketing Specialist

•	Handled transportation for equipment for shoots.
•	Set up technical details, lighting and sound of over shots.
•	Edited videos and rearranged shots to match creative or production requirements.
•	Changed camera attachments based on specific shot requirements and environmental conditions.

Videographer

I help healthcare, hospitality, logistics, and financial services companies across MENA & GCC streamline operations and elevate customer experience through tailored BPO solutions.

With a background in strategic sales and competitive analysis, I specialize in:
- Designing scalable sales systems
- Crafting outreach strategies that resonate across cultures
- Aligning BPO services with real operational pain points

Whether you're a hospital struggling with patient support, a hotel facing seasonal staffing challenges, or a logistics firm needing 24/7 customer service—I've built frameworks that deliver results.

Let’s connect if you're exploring:
✅ Outsourced call center solutions
✅ CX transformation strategies
✅ Scalable support systems for growth

📩 DM me or book a free 15-min consultation via https://calendly.com/mustafa-mohamed-ibtevolve/power-of-business-process-outsourcing-bpo

🎬 When the client complains and the business owner tightens control… who's really at fault?

In the service world, breakdowns are often blamed on poor execution or “difficult customers.”  
But the truth?  
There are two key players, each operating from a different lens with different priorities, expectations, and definitions of success.

🔹 The Client (End User)  
Focused on outcomes:  
Fast service, clear communication, and a smooth experience.  
They don’t care about internal workflows or operational constraints.  
They want to feel heard, valued, and served.

🔹 The Business Owner / Stakeholder  
Focused on efficiency:  
Cost control, performance metrics, and SLA compliance.  
They see numbers, dashboards, and strategic goals.  
But they often miss the emotional pulse of the customer journey.

⚠️ The problem?  
No shared language.  
The client speaks emotion.  
The owner speaks logic.  
And the frontline team? Caught in the crossfire trying to meet expectations that don’t align.

💡 The solution?  
This is where IBT: No. 1 BPO Company in Middle East steps in.

We don’t just deliver services—we build bridges:  
- We translate customer emotion into actionable data  
- We train teams in soft skills to defuse tension before it escalates  
- We design smart operational systems that align customer satisfaction with business goals

At IBT: No. 1 BPO Company in Middle East, we rewrite the relationship between client and business owner into a language both sides understand.  
Because real success isn’t just about execution.  
It’s about empathy, clarity, and connection.

📌 In the next post, I’ll show you how we craft customer experiences that merge emotion with strategy driving results across the GCC market.  
Stay tuned 🔔

#BPO #GCC #outsourcing #UAE #Solutions

Mustafa Mohamed

BPO Strategist | Turning Operational Chaos into Customer Experience Excellence Across GCC & MENA

Selling in a Multicultural UAE Market

In the UAE, one sales meeting could have:
An Emirati decision-maker.
An Indian finance manager.
A British expat consultant.

Each has a different communication style, cultural expectation, and buying behavior.
🎯 Winning in this market means adapting your approach:
With Emiratis → Build trust, respect traditions, and focus on relationships.
With Western expats → Be direct, structured, and ROI-driven.
With Asian clients → Show credibility, patience, and long-term commitment.

👉 Sales in the UAE is less about one pitch that fits all  it’s about being a chameleon.

#UAEbusiness #SalesInUAE #CrossCulturalSelling #SalesLeadership #DubaiBusiness

We're Hiring: Call Center Team Leader / Supervisor 

📍 Location: Dubai
 🕒 Immediate Start Available

We’re currently looking for a Call Center Team Leader or Supervisor to join our team. 

✅ Candidates with healthcare industry experience are highly preferred 
✅ Must be ready to join immediately 
✅ Strong leadership and communication skills required

If you or someone you know fits this profile, please reach out or share your CV. We’d love to connect!

#HiringNow #JobOpening #JoinOurTeam #WeAreHiring #ImmediateHiring
#CareerOpportunity

Bilingual Sales & ERP Account Manager | Odoo Specialist | Sales Supervisor | Driving Digital Transformation & Revenue Growth | Client-Centric Solutions

Hi everyone! I’m seeking a new role and would appreciate your support. If you hear of any opportunities or just want to catch up, please send me a message or comment below. I’d love to reconnect. #OpenToWork

About me & what I’m looking for:
💼 I’m looking for Sales Manager, Supervisor, Sales Specialist, Customer Service Ambassador, and Customer Service Manager roles.
🌎 I’m open to roles in #SaudiArabia - #Riyadh.

Looking for Sales Manager, Supervisor, Sales Specialist, Customer Service Ambassador and Customer Service Manager roles

🚀 Operational Clarity. Strategic Execution. 



That’s us .

In high-pressure service environments, confusion isn’t just inconvenient it’s expensive.  
Missed SLAs, duplicated efforts, and reactive firefighting drain resources and damage reputation.

We solve this with precision.

📊 We build systems that think ahead  
- Predictive workflows that anticipate demand spikes  
- Smart escalation paths that reduce resolution time  
- Real-time performance dashboards for full visibility

🧠 We train teams to act with intent  
- Role-specific KPIs that align with business goals  
- SOPs that eliminate ambiguity and guesswork  
- Continuous feedback loops to sharpen execution

🔗 We connect operations to outcomes  
Whether it’s cost reduction, faster TAT, or higher CSAT 
our systems are designed to deliver measurable impact.

No fluff. No drama. Just results.

📌 In the next post, I’ll share how we helped a GCC logistics client cut operational costs by 35% while improving delivery accuracy.

BPO #Operations #GCC #UAE #IBT #Execution #SLAs #Performance

وعد سماوي بالرضا ❤️
 
الاية دي بالتحديد لكل شخص مر بلحظة شك و انتظار كتير

سوف تنال بعد صبرك حتى ترضى 🙏

Myth vs. Reality in Sales

Many people think sales is about talking.
But the best salespeople know it’s really about listening.

When you stop pitching and start asking the right questions, something changes:

Prospects feel heard.

Needs surface naturally.

Trust is built without pressure.

In the UAE, where relationships are everything, listening isn’t just a skill it’s a competitive advantage."

👉 Do you agree that the best closers are the best listeners?

#SalesTips #ListeningSkills #SalesInUAE #B2BSales #TrustBuilding

BPO Sales Strategist | Enabling Growth & Efficiency for Global Businesses | Proven Record in Client Success & Outsourcing Excellence

The Follow-up Dilemma

They didn’t reply after your first message?

Good. That’s normal.
Research shows it can take 5–7 touchpoints before a decision-maker responds.
But here’s the catch: most salespeople give up after 1 or 2.
In the UAE market, where decision cycles can be longer and approvals take time, consistent follow-up is not annoying, it’s professional.
🔑 The trick? Add value with every follow-up instead of just saying: ‘Checking in.’"
👉 How many follow-ups do you usually send before moving on?

 #SalesStrategy #FollowUp #UAEbusiness #Persistence #SalesGrowth

نوع من العملاء يكون محتاج للخدمة 
و تجي تعمل ليه Approach 
بس مش بيرضى باي شي 😂

اكيد كل حد بيشتغل في المبيعات مرا بتجربة زي دي

احكو لينا تجاربكم و خلونا نستفيد من بعض، 

انا اتواصل معاي عميل و هو محتاج لخدمة و كل شي ماشي حلو و اتفقنا على كل التفاصيل و الاغرب كمان عملنا ليه استثناء لانو عميل عندنا كمان بس لخدمة اخرى و اديتو السعر زي ما هو مناسب معاه. 
في الاخر اختفى خالص و بقى ما يرد لا ايميل لا واتس لا مكالمات
😂😂😂😂

View company: IBT: No. 1 BPO Company in Middle East

In GTA, every move counts 🎮🔥
In sales, every deal counts 💼💸

At IBT: No. 1 BPO Company in Middle East, our Sales Dream Team doesn’t just chase targets they own the streets, close the missions and unlock the wins 🚀💰

Meet the squad driving growth like it’s a high-speed chase:
 🏎️ Dinesh Javaregowda - Sales Manager
 💵 Hyder G.– Sales Manager
 🎯 Sonia Mulani– Account Manager - Sales
 💣 Amazon A.- Account Manager - Sales
 🎮 Mustafa Mohamed - Account Manager - Sales
 🚀 Abdelrahman Mohamed - Account Manager - Sales

Every call = a new mission 🎮
 Every client = a new map 🗺️
 Every win = a new star ⭐⭐

✨ This isn’t just sales.
 ✨ This isn’t just targets.
 ✨ This is GTA Mode: Sales Team IBT 💼🔥
 
📞 Contact IBT: No. 1 BPO Company in Middle East
🌐 For more information, please visit www.ibtevolve.com or call +97142468888

 #GTAVIMode #NextLevelGame #PlayTheGameDifferently #MissionUnlocked #LevelUpLeadership #SquadGoalsIBT #GameModeOn

📢 𝗪𝗲 𝗮𝗿𝗲 𝗛𝗶𝗿𝗶𝗻𝗴! Team Leader for Call Center in Healthcare! 📢
🌍 Location: 𝐃𝐮𝐛𝐚𝐢 

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞
We are seeking a motivated and experienced Call Center Team Leader to join one of our client’s medical facility’s patient support team. 

This role is responsible for leading a team of call center representatives, ensuring patients receive prompt, professional and compassionate service. 

The Team Leader will oversee daily operations, monitor performance and support continuous improvement to enhance patient experience and operational efficiency.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
Supervise and lead a team of call center representatives handling patient inquiries, appointment scheduling, billing and general support.
Monitor call center performance metrics (call handling time, patient satisfaction, first-call resolution, etc.).
Conduct regular coaching, training and performance reviews to ensure high service standards.
Handle escalated patient calls and resolve issues with empathy and professionalism.
Collaborate with clinical and administrative teams to streamline communication and workflows.
Prepare and analyze reports on team performance, identifying areas for improvement.
Ensure compliance with healthcare regulations, confidentiality standards, and organizational policies.
Foster a positive and supportive team culture focused on excellence in patient care.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬
Previous experience in a call center leadership role, preferably in a healthcare or medical facility setting.
Strong leadership, coaching and team management skills.
Excellent communication, problem-solving and conflict resolution abilities.
Knowledge of healthcare operations, patient confidentiality (HIPAA or equivalent) and call center technologies.
Ability to work in a fast-paced, patient-centered environment.
Bachelor’s degree in Healthcare Administration, Business Management, or related field (preferred but not required).
Candidates must be available to start immediately in Dubai.

✅ 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿:
·     Competitive Salary 💰
·     World-Class Training 🎓
·     Growth Opportunities 📈
·     CollaborativeTeam Culture 🤝
·     Work-Life Balance 🌿
·     Learning & Development 📚
·     Global Exposure 🌍
·     Recognition & Rewards 🎉
·     Inclusive Workplace 🌟

📨 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄: Jobs@ibtevolve.com

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