Prezlab

-Functions as the main point of contact for clients and the business, successfully attending to their needs and goals.
-Oversees the presentation and management of intricate video projects, taking the lead to ensure timely completion within budget while maintaining high-quality standards.
-Maintains and expands every account, managing 200K SAR revenue annually, and contributing to new revenue streams, adding up to 30% of the annual target.
-Creates and maintains strategic connections with important clients, which greatly impacts growth and account retention.
-To improve revenue streams, I pull pertinent statistics, review annual trends, and suggest upselling and cross-selling.
-Acquired recommendations as a result of pleased clients who expressed confidence in the services they had received.

Senior Client Success Executive  

- Regularly communicating with clients to understand their needs and project goals.
- Leading project management to ensure timely and budget-friendly delivery.
- Coordinating collaboration within Prezlab for effective client satisfaction.
- Providing excellent customer service by addressing client questions and concerns promptly.
- Cultivating strong client relationships to build trust in Prezlab's services.
- Monitoring client satisfaction and using insights to improve service delivery.
- Offering strategic guidance aligned with clients' business objectives and market dynamics.

Client Success Executive

- Serve as the primary point of contact and lead liaison for all client-specific matters.
- Build and maintain long-lasting customer relationships.
- Oversee account management activities.
- Collaborate with internal departments to ensure the timely and successful delivery of our creative services.
- Generate periodic reports to provide valuable insights and updates to clients and stakeholders.

Operations Coordinator

Houston Community College

- Promoted to Lead of the Northwest Campus, overseeing computer lab operations and managing shifts.
- Scheduled and coordinated shifts for efficient coverage and resource utilization.
- Provided supervision and guidance to lab staff, ensuring smooth operations.
- Collaborated with stakeholders to maintain consistent project management processes.
- Implemented process improvements to enhance efficiency.
- Acted as a point of contact for project-related inquiries and issues.
- Managed lab resources to support project needs.

Computer Lab Assistant II

- Implemented initiative to enhance lab visibility, assisting 20-40 students/staff daily with account recovery, printing, emails, and the PeopleSoft system.
- Provided technical support and guidance to students, ensuring smooth operations.
- Prepared weekly reports on lab equipment and performed maintenance for optimal functionality.
- Conducted repairs on Xerox and Apple/PC devices, ensuring uninterrupted service.
- Enforced lab security, preventing improper network use.
- Facilitated training on software usage (Microsoft Office, Eagle online, staff/instructors PeopleSoft) for new employees.

Computer Lab Assistant I

Amazon

- Managed receipt of products, including data registration in the computer system and quality control.
- Organized product placement on shelves, optimizing space utilization and ensuring efficient inventory management.
- Utilized scanner and computer tools at a basic level to track and monitor product movement and inventory levels.
- Independently worked on the collection of shelving or pallet products, ensuring accuracy and timely completion.
- Conducted product packaging activities, ensuring proper packaging standards were met.

Fulfillment Center Associate

Macy's

- Collaborated with patrons, offering product knowledge and exceptional customer service.
- Managed customer interactions, effectively communicating and addressing inquiries or concerns.
- Utilized cash register system to initiate and complete transactions, ensuring accuracy and efficiency.
- Processed payments, applied coupons, and promotional codes, and issued receipts.
- Ensured proper bagging of items upon the conclusion of transactions.

Retail Sales Associate

Passionate project manager with a knack for client relations and motion graphics project management. Proficient in operational efficiency and time utilization, I excel in leading complex projects to success, generating revenue, and earning referrals through stellar service. Let's connect and bring your visions to life.

Taplio

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