Myracle Stiles's Linkedin Analytics

Results-driven warrior in Customer Success, I have spent over five years honing my ability to drive loyalty and deliver exceptional user experiences. My journey began with a curiosity about how technology can transform customer interactions, leading me to the dynamic world of digital marketing. Fueled by a passion for innovation, I am on a mission to elevate customer success and drive growth by leveraging strategic insights and fostering meaningful relationships. My experience has taught me that true success lies in understanding customer needs and crafting solutions that not only meet but exceed expectations. Skills Section: • Customer Retention | Churn Prevention | Client Relationship Building | Account Growth • Process Improvement | Efficiency Optimization | Customer Onboarding | Training • Upselling |Cross-Selling Opportunities • Contract Renewals | Business Reviews • Performance Metrics | KPI Tracking | Data Analysis • Sales Forecasting | Proactive Communication | • Active Listening | Problem Solving | Conflict Resolution • High-Volume Task Management | Tech Stack & Tools Tech stack: • CRM & Ticketing Systems: HubSpot, Salesforce, Zendesk, Freshdesk, Intercom • Customer Success Platforms: Gainsight, ChurnZero, Totango • Collaboration & Project Management: Asana, Trello, Monday.com, Notion, Airtable • Contract & Subscription Management: DocuSign, PandaDoc, Chargebee, Recurly • Communication Tools: Slack, Microsoft Teams, Zoom, Gong, Chorus.ai • Account Planning & Revenue Intelligence: Clari, Gong Revenue Intelligence, People.ai • Customer Feedback & Survey Tools: SurveyMonkey, Typeform, Qualtrics, Delighted Career Highlights & Achievements: - Retention Rockstar Award – 2023: Achieved a 95% customer retention rate by leading retention efforts across a high-profile client portfolio. I introduced quarterly business reviews, providing clients with data-backed insights and personalized strategies for growth, which helped prevent churn and increase client loyalty.