Ravindra M.K

Co-Founder, Chief Customer Officer (CCO) and Head of Marketing

BHIVE Workspace

Founding Member

•	Responsible for getting the company off the ground in 2014 and popularising the coworking concept as a new industry in India (before WeWork's entry).
•	Oversaw our customer-focused business functions, including Sales, Marketing, Community, Customer Experience, Business Development, Business Strategy & Operations to create a cohesive experience to our customers resulting in satisfied long-lasting reference customers. 
•	Instrumental in building the leading Coworking space in India.
•	Contributed towards building an engaged vibrant BHIVE community (Online, Offline) in-turn doing our bit to the startup ecosystem.
•	Events Evangelist and Event Management at BHIVE Workspace. Built the largest Meetup group with 11K+members & executed 600+ events.
•	Instrumental in strategically turning around and scaling the company.
•	Program Manager and Product Manager for expansions, franchise and customer success initiatives.
•	Developed and built the Coworking Franchise model along with its execution and scaling.
•	Lead Sales team, business development, inbound lead generation, lead engagement resulting in good occupancy levels in all centres.
•	Lead & built Marketing team; Successfully executed many Marketing strategies, Growth hacks, Content marketing, Brand management, SEO, Partnerships and scalable processes (playbooks).
•	Got BHIVE covered in many Newspapers, magazines & websites; Handled Public relations.
•	Lead Operation & Administration department streamlining processes and effective execution.
•	Instrumental in hiring, training & retaining key talent across departments.
•	Relationship management & engagement with employees, consultants, top management, investors, vendors & all stakeholders.
•	Contributed towards fund raising activities and investor relationship management.
•	Contributed in budget planning, financial control, audits, analytics & legal aspects.
•	Involved in strategising & key decision making.
•	Instrumental in building a trustworthy & recognizable Brand.

- Implemented CRM System, User experience & Customer engagement system, Support, Call management, Website design & development, Knowledge management, Event management, Marketing automation, Expense management, Cross-functional collaboration, Customer feedback & Survey.
- Roadmap planning, user research, prototyping, project management, data analytics, Performance Metrics, Design thinking, Customer journey mapping, Website UI/UX & Product Requirements Document (PRD).
- Product development, Product Marketing, Product Innovation, Product operations, New center/customization project delivery process, Personalization, upgrades in Hospitality services, Customer Experience framework, Unit level profitability modeling, Franchise business model, scaling of business.
- Incorporated Lean methodology, Agile processes, SCRUM meetings, Surveys, User stories, Testimonials, Audits, & Best practices.

Product Manager

BCIC Karnataka

Hospitality, Travel & Tourism, Wellness - Expert Committee Member

SDMIMD Entrepreneurs Network - SEN

Chairman

Self

Offering consulting / advisory / mentoring / connections to startups or businesses or individuals.

Message me or mail me or whatsapp me with the required help & also update 'What value will you add to my life?'. Hope to work on a win-win relationship based on mutual trust and respect!

Consultant / Advisor / Mentor / Collaborator

GrowthX

GrowthX is curated social learning community of founders & growth leaders across the India ecosystem. GrowthX is a product and growth Bootcamp program and a community of Top 1% growth leaders in India.

GrowthX : Product & Growth Fellow

On Deck

Executive On Deck (EOD) Fellowship (https://www.beondeck.com/execs).
Accepted into a highly selective 8 week fellowship program where top talent comes to accelerate their learnings and network. On Deck is the future of continuing education.

On Deck Fellow

CropIn Technology

CropIn is a leading global AgTech organization that is driven with the vision to maximize per acre value and the mission to make every farm traceable. CropIn caters to all the stakeholders in the Ag-ecosystem by enabling them to do connected and data driven farming. 

CropIn provides DeepTech SaaS based solutions and enables its clients to analyze and draw insights from the data about their growing crops. CropIn has digitized over 13 million acres of farmland, impacted the lives of nearly 4 million farmers in 52+ countries globally. 

The product portfolio includes - SmartFarm, SmartRisk, mWarehouse, AcreSquare.  
Investors are - ABC World Asia, CDC Group, Chiratae Ventures, BeeNext, Bill & Melinda Gates Foundation, Invested Development, Seeders, Axilor and Ankur capital.

Director, Customer Succes

Aptean

Aptean is a $2 Billion dollar company providing very specific ERP, SCM, Compliance & Customer experience solutions. Over 4,100+ organizations in 20+ industries & 54 countries rely on Aptean to streamline their everyday operations. Aptean has a portfolio of 43+ products with annual revenue >$350M having 1600+ employees and 5000+ customers globally. Aptean India's Center of Excellence (CoE) has 500+ employees working from its Bangalore office mainly in R&D and Customer Success teams.
3 major investors of Aptean are (top global PE firms) : 
* Vista Equity Partners (Investors in Reliance Jio, Gainsight, Drift, Finastra, Pluralsight, Eagleview, TIBCO, MARKETO, CVENT, Xactly, Zego, Apptio, Jamf, Ping Identity)
* TA Associates (Investors in Billdesk, NSE, ACT Broadband, RateGain, i2, AVG Antivirus, Fractal Analytics)
* Charlesbank Capital Partners (Investors in Cyberbit, Papa Murphy's, TLC Vision, Zayo)

Customer Success

Shriram Properties Private Ltd

Leading Technology & Digital initiatives @ Shriram Properties (Real Estate Corporate Startup).

Recruited & mentored by Arun Anand - Turnaround strategist & best real estate product leader; Instrumental in achieving the ET Now Real Estate Awards 2018 : “Developer of the Year award”.
Reporting to & learning from Vyoma Pandit - best marketing brain in real estate sector; Instrumental in achieving the ET Now Real Estate Awards 2018 : “Marketer of the year” and “Innovative real estate marketing campaign of the year”

Currently among the top 1% of the Real estate industries SSI ranking, hope to become a Thought Leader and Influencer in the second largest sector in India & do my bit in contributing to the country’s GDP.

AVP - Technology, Digital & Strategy

• 8 years of experience in SAP Consulting and 9 implementation projects as Functional consultant, Module Lead, Team Lead, Expert Consultant & Project Manager along with Pre-Sales and Product Development experience with varied industries & customers (Indian & Global).
• Professionally certified SAP HCM Functional Consultant possessing hands on configuration & implementation knowledge in Organisation Management (OM), Personnel Administration (PA), Positive and Negative Time Management, Recruitment, e-Recruitment, ESS, MSS, Personnel Development (PD), Training & Event Management (TEM), Nakisa, Appraisal & Talent Management modules with key focus areas being Talent Management & Workforce Process Management. 
• Have Basic Knowledge on SuccessFactors with SF certifications in Introduction to Mastery, Recruiting Marketing, Workforce Analytics and Planning, SAP JAM, Compensation Academy. 
• Worked on various projects and have gained experience of working with cross-cultural teams and the ability to work under pressure situations having consistently met the customer expectations providing timely deliverables ensuring customer delight.
• Worked on various projects and have gained experience of working with cross-cultural teams and the ability to work under pressure situations having consistently met the customer expectations providing timely deliverables ensuring customer delight.
 • SAP Industry experience includes in - Logistics, Public Sector, Utilities, Food, Brewery, Information Technology and Services, Retail, Real Estate, Hospitality, Oil & Gas.

Consultant at SAP Solution Delivery Center

Key Team member of Diversity & Inclusion & Fun@Work Committee @ SAP

Entrepreneur, Board member, Senior Management, Marketer & Customer Success professional with over 19+ years of proven experience across Entrepreneurship, Customer focused functions, Support, Product Management, Business Development, Team Management, Marketing, SaaS, Digital Transformation & Operations.

I have successfully run businesses, teams, profit centres & SBUs managing P/L. Being a startup founder, played an instrumental role in building the organization from scratch & have been responsible for developing strategic plans for customer success, business growth, scaling, branding, customer engagement, customer retention, market expansion, building company culture, program management, and technology adaption; have led teams of diverse employees and have a proven track record in building teams, best practices, new revenue streams, delivering business results & customer outcomes by being their trusted advisor.

Strategic thinker with analytical bent of mind, and strong execution bias. Possess very strong communication skills and people management abilities. Bring a high level of energy, dedication, and integrity to the job. 

Specialties: 
Leadership | General Management | CustomerSuccess | Customer Experience | Hospitality | Professional Services | Marketing | Product Management | Strategy | Customer Engagement | Building Customer Success Teams | SaaS | Product Marketing | Social Media Marketing | Growth Hacking | Customer Onboarding | Customer Advocacy | NPS | Voice of Customer | Branding | Team Management | Human Resource |  Business Transformation | Process Development | P&L Management | Event Management |Partnerships | FinTech | Legal | Agile | Design Thinking | Project Management | Administration.
 
Global Certifications: 
Customer Success, Product Management, Digital Marketing, Cloud, Google Ads; Google Analytics, Hubspot Product Marketing certifications.

Taplio

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