Betfair

I had the distinct honour of working as a Customer Service Operator in a vibrant team that set new standards for customer satisfaction and operational excellence.This journey provided me with a 360-degree picture of the deep nuances of the gaming and software industries.

Technical Competencies:

Customer Service:Provided excellent customer service, ensuring client retention and loyalty.

Risk investigation:Conducted extensive analyses of IP addresses, account activities, payment transactions, and suspected fraudulent activities to protect the interests of both the company and the client.

Responsible gambling entails actively participating in the implementation and monitoring of responsible gambling practises in accordance with regulatory rules.

Escalations: Skilled at escalating difficult issues to relevant departments, replete with accurate and full data to ensure a smooth conclusion.

Email Communication: Effective inter-departmental communication requires the ability to articulate clear, succinct, and professional emails.

Hands-on expertise with a wide range of software tools, including Snowflake, Slack, Outlook, and numerous internal organisational tools, to streamline operations and boost productivity.

Soft Skills: 
Adaptability: Quick to adjust to new tools and technologies, making the team's learning curve less steep.

Analytical Thinking: Superior ability to analyse patterns and trends, which is useful in risk assessment and decision-making processes.

Teamwork: Proven ability to collaborate effectively with cross-functional teams, resulting in a more unified workplace.

Attention to Detail: Consistently captures minute information that are critical for risk assessment and compliance requirements.

Excellent verbal and written communication skills are required for client contacts and inter-departmental relations.

Ethical judgement: Maintain high ethical standards, especially while dealing with sensitive data and adhere to responsible gaming guidelines.

Customer Service Associate

Charles Darwin University

Masters Student

student in KLUNIVERSITY

As an computer engineering student i am able at many languages like c,java .
My responsibility is to get a job in a good company which can utilise me in many ways and makes me develop in many aspects
and to develop myself in many areas

Graduate Student

Open to develop new skills in marketing , sales and social media , love realestate and crypto technology. 

Don’t wanna brag about the certifications and my past experiences like everyone. I’m here to upskill my personality and learn a thing or two from everyone I meet. 

Wanna create something that helps motivate people around me and help as many as I can. 

Goal is to achieve skills in 20’s that helps me in my 30’s.  
Adaptive and strong personality to learn anything. 

But if u only want my past , my whole life IT background, Currently doing masters cybersecurity. 

Taplio

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