Naila Hussain's Linkedin Analytics

- Results-driven, solution-oriented leader with over 13 years of experience in building and leading remote teams for Customer Experience in Live Chat and Video Live Consultation, successfully scaling from zero to over 75 artists across the UK and EMEA region. - Expertise in hiring, developing, coaching, and empowering teams to deliver exceptional customer service and drive business growth. - Passionate about leveraging technology to enhance User Experience, drive online conversion, and increase revenue. Skilled in incorporating data-driven approaches, insights, and trends/behaviours to develop and execute strategies. - Proven track record in developing strategic partnerships at all levels, fostering collaboration for mutual success. - Strong focus on understanding the consumer journey and utilising insights to identify and maximise new opportunities, contributing to increased sales and branded personalisation. Key Skills: Remote Team Leadership Customer Experience Optimisation Live Chat and Video Consultation Strategic Partnership Development Technology Integration for UX Enhancement Data-Driven Decision Making Business Growth Strategies Trend and Behaviour Analysis Hashtags: #Leadership #CustomerExperience #StrategicPartnerships #TechologyIntegration #Data-driven #BusinessGrowth #OperationalManagement #WhatsAppBusiness #ChatBotDevelopment #OnlineSalesConversion #SaaS