Namig Mammadov. CRDM's Linkedin Analytics

As a Front Office Manager I oversee the daily operations of the front office department, ensuring the highest standards of service and guest satisfaction. I am a Certified Rooms Division Manager (CRDM) and a Hospitality Manager: Leadership, with over 8 years of experience in managing front office teams at prestigious hotels, such as Park Inn by Radisson,Marriott and Holiday Inn. My core competencies include hospitality, customer satisfaction, front office, time and task management, and staff training and development. I am passionate about creating memorable and personalized experiences for our guests, while also maintaining efficiency and profitability for the resort. I have successfully implemented several initiatives to improve the quality and consistency of our services, such as introducing a new guest feedback system, streamlining the check-in and check-out processes, and enhancing the communication and collaboration among the front office staff and other departments. Thanks to these efforts, we have achieved a high level of guest loyalty and retention, as well as positive ratings and reviews on various platforms.