Aakash Educational Services Limited

As a Head of SSC, I ensure the SSCs are functioning effectively and SLAs are maintained across our 7 regional offices. Define processes for regular engagement with branch and academics,  Ensure any bottlenecks for SSCs are resolved, Define Scripts for outbound engagement calling and SOPs for issues resolution, Ensure effective training and quality setup, and Engage with product teams to ensure adequate tools are provided to enhance productivity and effectiveness of the SSCs

Head of Student Success

PlanetSpark

We are creating confident communicators, conducted 1M+ classes across 13+ countries, grew 45x in the past 12 months and more importantly, became the category creator and market leader in communication skills. 

Head-Customer Success

CredForce

CredForce is the world’s first and the foremost in credentialing. 

With the largest repository of credentialing knowledge, CredForce empowers organizations, institutions and governments the world over by creating the most reliable, convenient and economical high-stake certification programs for their workforce and businesses.

Director- Partner Success

Anaek Inc

Anaek Inc creates solutions for businesses to engage with and delight their employees. It is the parent company behind products such as AttendanceBot, OfficeAmp, and Expensetron.

Our AI Bots are integrated on Slack, Ms Teams and GChat.

Senior Lead-Customer Success

SplashLearn

Handle handoffs from sales, onboard clients 
Understand our product offering- What differentiates us from our competitors?
Customer relationship management - Techincal, Business, Support and product
Understand different segments to customers-design solutions to help them achieve their goals
Coordinate with product management/support team for new requests
Client training/webinars, introduce new features
Drive revenue - Expansion, adoption, engagement and renewals

Team Lead-Customer Success

Sabbatical

IDC Technologies, Inc.

We are a premier Technology Services Organization with primary focus in IT services. A flexible working model (Fixed bid / T&M / Resource level support), Best-in-Practice solutions with accelerators and highly capable multi-disciplinary technology force, our clients achieve their technology objectives with faster ROI and Time-to-Market capability.Our consultants are certified in technologies such as Microsoft, Oracle, IBM, and LAMP. Our technology strength provides us the ability to mix and match technologies to increase performance, accelerate the delivery schedule, and reduce software license/maintenance costs.

Strategic Account Manager- IT Services

This organisation provides high-quality end-to-end software solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages.
We brings together key IT consulting services that address aspects of reducing cost, increasing agility and enabling transformation. Our consulting offerings are based on an analytical approach to understand the business problems, resulting in practical recommendation and actionable plans.

Client Relationship Manager

InfoPro India Pvt. Ltd.

I have worked as a Partner Program Manager at IPW, managed sizeable number of accounts and one of the key driver in generating revenue for the company.

International Business Development Executive

An outcome-oriented professional with over 12 years of experience in Customer Success, Customer Experience, Business Strategy, People Management, NPS, and Strategy Management- delivering dynamic business growth and operations excellence.

Key Skillset – Onboarding Strategy, Account Management, People Management, Escalation Management,  Renewals, Defining processed and creating SOPs, Client Retention, Churn Management, Product/Service Adoption, Training/Presentation skills.

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