Rakuten Kobo Inc.

Web & Email Developer

BGD Group

• Managed reports to ensure deadlines were being met and engagements were following at an achievable time, especially during the busy tax season
• Promoted to bookkeeper where effectively managed 20+ clients' payroll and bookkeeping using Sage 50, requiring attention to detail and accuracy

Business Development Assistant / Bookkeeper

Jh2 Group

• Successfully managed day-to-day content on social media plataforms, which resulted in a 100% increase in the number of followers
• Proactively provided customer support across the platforms, maintained customer relationships, resolved customer issues and ensuring a high level of customer satisfaction
• Conducted research and analyzed competitors and offered improvements

Social Media Manager

Confidential

• Monitored the website and worked with the developers team to ensure all information was up-to-date and accurate 
•  Successfully assisted in the development, writing elaboration, and communication of marketing plans to ensure effective marketing materials
• Created marketing materials, such as folders, pamphlets, and promotional materials
• Promptly responded to customer inquiries by email or phone about company products and services, ensuring a high level of customer satisfaction

Marketing Coordinator

Goya Cosmetic Store

• Managed company operations to resolve issues and implemented strategies for improvements and accomplishments, and supported senior level management
• Managed administrative activities, including calendar management, booking meetings, and managed expenses
• Maintained files and documents, including customer and merchandise database
• Negotiated with suppliers for merchandise to ensure the best deals for the company
• Successfully managed financial activities, including accounts payable/receivable functions
• Recruited, coached and motivated a team of 10 professionals with excellent results

Store Manager

Banco Santander

• Provided excellent customer service by providing front-line client services, responding to customer inquiries by providing relevant information
• Successfully reached out to clients via phone and email to ensure their needs were being met
• Addressed issues and complaints and recommended options for resolution to the management in order to keep and improve customers relations
• Provided effective support to senior level management
• Ensured confidentiality of information such as clients accounts information

Intern - Assistant Branch Manager

I am a Front-End Web Developer with business and marketing experience. My technical skillset combined with my experience working with developers, supporting clients and website management, pushes me to build applications that put users' needs at the core.

I am a continuous learner and I'm never afraid to take on new challenges. As a developer, I bring new ideas, knowledge sharing, a collaborative mindset, and a drive to keep the team moving in the right direction. Coding is my new passion and I enjoy making beautiful, functional and accessible websites. I am ready to take on this new adventure!


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