U.S. Department of Veterans Affairs

• Ensures consults are managed and documented per Community Care Guidebook.
•Follow up with community providers to ensure appointments are made promptly.
•Request medical documentation to ensure continuity of care.
•Providing Veterans and community providers with authorization information.
•Resolving any issues that a Veteran, ordering or community provider may have.
•Maintains metrics by closing consults, scheduling appointments, requesting records, and following up.
•Maintaining a consistent workflow and adjusting accordingly.
•Maintains an accurate record of tasks and action items, tracks completion, and follows up with responsible parties to fulfill requests within the incumbent's wide range of responsibilities.
•Assists with special projects to ensure metrics are met.
•Timely scheduling actions and dispositions. 
•Proper documentation of consult management.
•Works collaboratively with the hospital's managers, VA providers, discipline specific functional area professionals and community partners.
•Utilizes HSRM, VistA, CPRS and other related systems to refer, manage and coordinate appointment management with the creation of authorizations as outlined by the Office of Community Care National Standard Operating Procedures.
• Provides advisory and technical assistance to veterans and staff in answering questions related to OCC processes.
• Generates  correspondence to the veterans and various providers and managing all received correspondence related to their care .
• Completes the Office of Community Care consult and scans or arranges for scanning all documents obtained into the VistA Imaging program assuring the corresponding report is linked to the appropriate consult, progress note title and patient. 
• Works to identify and resolve appointment and/or procedure scheduling issues with veterans, vendors and clinical staff to ensure appropriate care is scheduled and authorized at community care facilities.

Program Support Assistant

Illinois Department of Employment Security

•	Assists clients with various programs and services offered by the Illinois Department of Employment Security (IDES) and its partner agencies
•	Adjudicates monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims; investigates, researches, and explains case disposition; provides written determinations; conducts reconsidered determinations and accepts appeals
•	Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security
•	Assesses and addresses client Unemployment Insurance and Wagner-Peyser service needs. Provides services related to the processing of claims for unemployment insurance benefits, including but not limited to interstate, military, and other federal or trade readjustment
•	Establishes and maintains activity reports to demonstrate work activity and detail time charging

Employment Security Program Rep

Advocate Lutheran General Hospital

•	Provided timely guidance to colleagues and management when there is contraband is found on the behavioral health unit
•	Created and implements performance improvement plans specific to behavioral health admissions and visiting protocol to ensure patient safety
•	Articulated challenges to foster an environment of change management 
•	Developed plans to implement visitor changes to promote unit safety after contraband found passed to a patient 
•	Looked into information to improve operations and processes
•	Demonstrated strong leadership and management skills, with the ability to successfully manage a diverse patients and team members
•	Maintained productivity in an intricate work environment
•	Collaborated with stakeholders to address issues and mitigate risks
•	Thorough communication with staff on all levels to influence change
•	Ensured employees know the importance of compliance regulations to ensure a safe environment for all
•	Manages multiple projects to effectively manage time and meet deadlines
•	Observed and monitors daily tasks to ensure adherence to rules and regulations 
•	Effectively communicates with internal and external stakeholder's the importance of adhering to laws, rules, and regulations that apply to the Mental Health Act
•	Trained and develop colleagues to teach them necessary tasks to ensure functioning admission, transfer, or discharge process to improve unit efficacy
•	Provided support to ensure stakeholders comply with patient safety, privacy laws
•	Guided how to adhere to IDPH behavioral health regulations  
•	Involved clinical staff into in safety huddle meetings that will help carry out the agenda of the meeting

Mental Health Counselor

ASBURY COURT NURSING & REHABILITATION LLC

•	Rounded hourly for safety and well-being
•	Conducted audits to ensure medication is administered within caregivers scope of practice

Certified Nursing Assistant

New Avenues to Independence, Inc.

•	Safely escorted developmentally delayed residents to activities in the community
•	Successfully administered medication in adherence to Administration Rule 116

Meadows Sheltered Care

•	Managed special clinics and adjusted schedules to account for expected changes in service demands
•	Kept a close eye on department operations to maintain effective coverage of all needs
•	Provided case management, milieu management, and emergency intervention
•	Reminded and cue developmental delayed and Autistic residents with grooming, bathing
•	Accompanied residents to doctors' appointments to promote their quality of life and address any concerns
•	Oriented, assessed, and mentored staff on correct procedures and clinical skills

Certified Nursing Assistant Supervisor

GOLFVIEW DEVELOPMENT CENTER, INC

•	Supported residents with self-care
•	Transported residents safely to doctors' appointments to address preexisting health illnesses

Direct Service Person

•A strategical thinker with a passion to improve the delivery of healthcare/business services to achieve organizational goals. 

•Effective communicator with leadership skills to develop solid relationships with internal and external stakeholders of all levels to achieve organizational goals and KPIs. 

•Proven to thrive in a high-stress and changing environment to achieve desired goals promptly without wavering quality.

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Naomi Sykes, MHA's Linkedin Analytics