Teradata

•	Overseeing and leading the technical services and operations for the ServiceNow platform and about 24 other applications within the Global Customer Services applications portfolio.
•	Communicating information about Incidents & Problems, system patches/changes &Releases.
•	Managing, testing annually, and executing disaster recovery/continuity of business plans.
•	Driving the highest standards of service excellence and continuous improvement across operations, processes and technology, with a strong technical background in ServiceNow.
•	Providing coaching, mentoring, and training for how to best provide technical support.
•	Working with Level 3 groups to identify knowledge and solutions that can be driven by L1/L2 support.
•	Identifying solutions that will remove roadblocks, simplify and optimize the team’s work, and collaborate with management to prioritize tasks.
•	Creating an environment of collaboration within the teams allowing open dialogue and productive solutions for resolving conflicts and communicating organizational impediments to leadership.

IT Manager

S&P Global

•	Overseeing the data governance program with a focus on the improvement of data quality that helps increase consistency and confidence in decision-making for our internal customers. 
•	Serving as a liaison between Business and Technology teams to ensure that data-related business requirements are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning. 
•	Running projects to identify areas of opportunity with regard to data quality, and lead initiatives to resolve long-standing quality issues. 
•	Helping build and improve workflow that intakes Data Issues and Audit requirements from our internal customers.  
•	Providing thought leadership and participating in projects that involve any of the upstream or downstream data flows and processes. 
•	Providing progress reports to senior leadership and overseeing periodic updates to the Data Governance Roadmap. 
•	Providing expertise and insight on complex, non-routine problems/tasks. 
•	Managing & controlling changes to project scope & timelines. 
•	Solving problems and driving project risks to mitigation. 
•	Engaging with internal stakeholders where there will be an influence but not authority. 
•	Working independently under minimal guidance with regular alignment with cross-functional leadership.
•	Experienced in Data Governance, Data Stewardship, Data Quality, Data Lineage, Data Classification, and Data Cataloging.

Senior Manager

Infosys

•	Responsible for scoping and delivering large projects end-to-end.
•	Experience in building high-performance, highly available, and scalable distributed systems.
•	Self-starter, quick learner, and passionate problem resolver.
•	Anticipating bottlenecks, providing escalation management, anticipating, and making tradeoffs, and balancing the business needs versus technical constraints.
•	Skilled in risk management.
•	Passionate for understanding ambiguous, complex problems and driving high-quality, innovative, and robust technical solutions.

Senior Manager Scrum Master

• Guiding the team in interpreting and applying Agile principles and values.
• Guiding the team to become self-organized and cross-functional through retrospective inspection and adaptation.
• Monitoring and tracking each project based on the agreed metrics & milestones.
• Working closely with Customers, Development Managers, QA Managers, Product Owners, and Enterprise Architects & Sr. Leadership.
• Developing a partnership with the Product Owner to gain a strong understanding of objectives, and sustain open dialogue to manage product backlog efficiently
• Proactively measuring and tracking all the metrics and checking the schedule against the capacity whether as a team we can meet the schedule and appropriate goals, raising appropriate risks and issues well ahead of time and acting accordingly.
• Communicating the overall status of the development to the Sr. Leadership.
• Mentoring all the team members for agreed agile practices. 
• Refining and improving agile processes across the organization.

Manager Scrum Master

•	Owner of the Incident, Request, Change, and Escalation processes, ensuring high levels of
performance in these processes, accurate reporting, and establishing service improvement
activities when required. 
•	Monitoring, controlling, and supporting service delivery; ensuring systems, methodologies and
•	procedures are in place and followed.
•	Accountable for the quality of Service and performance; ensuring future demand from
growth and projects is understood and factored into capacity plans for all associated
systems.
•	Driving internal and third-party service review meetings covering performance, service
improvements, quality, and processes.
•	Making recommendations for Service Improvement Plans and ensuring actions are followed
through to completion in a timely manner.
•	Providing regular and accurate management reporting on IT Service performance.
•	Effectively delivering/managing Staff Management including recruitment, mentoring, training,
target setting, and performance assessment.

Service Delivery Manager

•	Acquired data from primary or secondary data sources and maintained databases/data systems.
•	Identifying, analyzing, and interpreting trends or patterns in complex data sets.
•	Working closely with management to prioritize business and information needs.
•	Developing, enhancing, and integrating Data Warehouses/Data Marts and Business Intelligence Solutions.
•	Using Tableau to create reports, dashboards, data visualization reports, etc.
•	Ability to understand and analyze business data requirements to create accurate and flexible logical data models using modeling tools using Power Designer.
•	Performing structured data requirements analysis and data modeling in support of application development for relational and reporting databases.
•	Taking a holistic view of the business and its data, (e.g., maintaining re-usable or enterprise data models) while providing detailed project-specific modeling and analysis support.
•	Designing and implementing process improvements and system enhancements conforming with application and industry best practices to improve effectiveness and efficiency.
•	Identifying and analyzing data discrepancies and data quality issues and working to ensure data consistency and integrity. 
•	Developing proofs of concept to validate ideas or technologies.

Data Analyst/Senior Technology Lead

•	Gathering Requirements and coordinating with various departments to assure satisfactory data content, quality, data integrity, and receipt of desired information.
•	Identifying and documenting business requirements, preparing Functional Specs working with members of the business and IT teams
•	QA testing, Writing Test cases, and Conducting UAT (User acceptance testing)
•	Ensuring all the planning systems are running properly.
•	Working with DBA in making enhancements to the physical DB schema. Coordinating with DBA in creating and managing the table, indexes, tablespaces, triggers, DB links, and privileges.
•	Carrying out Defect Analysis and fixing bugs raised by the Users.
•	Leading critical projects including technical coordination, guiding offshore team members, managing relationships with the customers as well as bottom line responsibility for execution and implementation of the projects.
•	Developing complex SQL queries and stored procedures, Optimization, and tuning of SQL.

Technology Lead

•	Interacting with Business analysts and translating the business requirements into a technical Specification document.
•	Managing and deploying a Data Warehouse. 
•	Creating ETL process flow Scripts and working with Developers to automate data extraction.
•	QA testing, Writing Test cases, and Conducting UAT (User acceptance testing).
•	Well experienced in data migration of Teradata boxes and other data conversions.
•	Designing and Creating data cleansing, data conversion, validation, and External loading scripts like MLOAD and FLOAD for the Teradata warehouse.
•	Experienced in loading data into Data Warehouses/Data Marts using Informatica, Teradata Multiload, Fast load, and BTEQ utilities.

Datewarehouse Developer/Consultant-Technology Analyst

•	Supervising, monitoring, and participating in the development, maintenance, and implementation of reports.
•	Managing and leading a small team to ensure that assignments are delivered with high quality and within the stipulated timeline.
•	Modifying Stored Procedures using PLSQL to support goal calculations and database updates for the Java reports.
•	Created an Excel macro that will create automatic Balancing reports and send them to the business user.
•	Providing production support by monitoring the processes running daily.
•	Converting manual reports to automated documents.
•	Performing data analysis of the source data coming from legacy systems.
•	Participating in the audits for security roles and access.
•	Experienced in relational databases DB2 to compute the calculations by writing DB2 store procedures.

Software Engineer

2x Top Community Voice on LinkedIn 2023, Release/Change Management, Operational & Delivery Management using lean & Agile, Service Delivery (ITIL, SRE), Technical Program/Project Manager,Data Governance, Data Management

With over 17 years of experience in IT, I have successfully led and delivered large and complex projects in data governance, data management, service delivery, and technical program management. I have worked with various teams and clients across the United States and India, applying agile principles and practices to ensure quality, efficiency, and customer satisfaction. I am a certified SAFe Agilist, Scrum Master, and Harappa Education Embracing change learner, and I have a strong background in PMI and Atlassian tools.

As a Senior Technical Project Manager, I was responsible for scoping and delivering end-to-end projects, anticipating and resolving bottlenecks, managing risks, and balancing business and technical requirements. I also oversaw the data governance program for a major client, leading combined teams of technical, business, and quality analysts to improve data quality and consistency. I have excellent team management skills and a passion for understanding and solving ambiguous and complex problems. I am currently available for new opportunities and eager to contribute to the success of your organization.

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