Productive Shop

Growth Product Owner

Trapeze Group

PROJECTS: Multiple concurrent projects to develop, customize and implement smarter, more effective transportation solutions for public transit agencies throughout North America.

Technical Product Specialist

Metrolinx

PROJECT: Oracle EBS to Oracle Fusion Cloud HCM upgrade project within Integrate Metrolinx ERP Program.

Business Systems Analyst

PROJECT: Customization of the RM Mobile logistics system SaaS cloud platform to provide a dedicated app for drivers of transit riders with special healthcare needs via in-vehicle tablets.

Business Systems Analyst / Product Owner

Cancer Care Ontario

PROJECT: Analysis of the existing HR employee data for its alignment and integration with Active Directory and MS Outlook, laying the groundwork for the installation of an HR Information System (HRIS).

Business Analyst, People-Strategy-Communications

PROJECT: Cloud-based International Money Movement System (IMMS) - a unique custom SaaS implementation of Oracle E-Business Suite that interfaces ADP’s payroll processing systems with its banking partners in the USA, Canada, UK, Netherlands and France.

QA/Business Analyst

OMERS

PROJECT: Redevelopment of Communication Tracking Web Portal for public sector employees.

Business Analyst, Pension Systems, Quality Management

BearingPoint, Inc.

PROJECTS:
•	Credit Offer Exception and Special Processing modules of the Integrated Lending Platform for CIBC.
•	VISA authentication (fraud prevention) process re-engineering for TDCT; migration of all core data and transaction processing for all TD-branded credit cards to TSYS.
•	Pre-audit phase of BearingPoint’s in-depth internal financial audit and subsequent SEC filing.
•	Amdocs OSS billing tables workflow automation and document management tool for Bell Canada.
•	Feasibility studies to assist clients with strategic buy vs. build decisions for ING Mexico.

Business Analyst, Consultant

Canada Life Assurance

PROJECT: Creditor’s Insurance Services System - web application serving most of the major Canadian financial institutions.

QA/Business Analyst, Consultant

Federal Express Canada

Customer Technology Advisor

Results-oriented Business Systems Analyst with 15+ years of experience in the high-tech market, end-to-end product development, and business process automation. Proven expertise in gathering and managing requirements, conducting research, and driving successful projects within Waterfall, Agile, and Hybrid project delivery models. Strong knowledge of SDLC, project management, product management, business analysis, user experience, change management, and quality assurance methodologies. Skilled in collaborating with cross-functional teams, working with stakeholders, and delivering innovative solutions. Experienced in fintech, insurance, transportation, logistics, HRMS, and digital marketing sectors.

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