Nasreen Ahmad's Linkedin Analytics

My Story? 🚀 Dynamic and results-driven professional with a rich mix of skills developed over 7+ years' experience in the tech industry. Recognized for exceptional performance, meeting objectives and deadlines, and exceeding KPIs. Adept at building client relationships, guiding successful client journeys, and driving customer satisfaction. 📈 Leadership: Currently heading the Customer Success department at KOI Technologies, managing teams across 20+ countries and 60+ cities. 🔝 Process Excellence: Achieved remarkable process efficiency exceeding 97% and reduced resolution time to less than 24 hours. Spearheaded a noteworthy 70% increase in application adoption. 💼 Product Development: Leading and influencing KOI portal developments and enhancements, working closely with stakeholders, and directing product and app improvements. ✅ Customer Success Management ✅ Project Management ✅ Comprehensive Account Management ✅ Business Analysis ✅ CAPM Certified ✅ Data Analysis ✅ Product Development 🌟 I am driven by a passion for exceeding customer expectations and fostering long-term relationships. I value efficiency, collaboration, and continuous improvement in every aspect of my professional journey. 📬 Let's connect and explore opportunities for collaboration, discuss job opportunities, or network within the tech and customer success industry. Feel free to reach out via LinkedIn or email at nasreenahmad.apd@gmail.com. Your next success story starts here! 🚀