Consumers Credit Union

✅ Created presentations, wrote procedures, and facilitated compliance training for mortgage team of loan officers, processors, closers, post-closers, and servicing representatives.

✅ Focused on regulatory compliance trainings encompassing ECOA, HMDA, Reg B, Reg Z and RESPA.

✅ Resolved complex member mortgage escalations and elevated complaints.

✅ Streamlined intradepartmental communication between Sales, Operations and Servicing teams.

✅ Elevated member satisfaction and increased Mortgage Department Net Promoter Scores.

✅ Design and manage CCU Mortgage Department Share Point page, optimizing delivery of information.

Member Experience & Training Lead - Mortgages

💡Facilitated a variety of compliance based mortgage training tailored to needs of Mortgage Loan Officers, Processors, Underwriters, and Closers.

Lending Training & Compliance Specialist

📌Maximized revenue while minimizing charge-off losses.

📌Performed analysis of title release procedures to ensure continuous improvement and increase efficiency.

📌Implemented annual department training on updated third party and member release procedures.

📌Collaborated with Director of Servicing on process improvements to enhance member satisfaction and strengthen third party relationships.

Title Administrator-Loan Servicing

Dovenmuehle Mortgage, Inc.

🔑Provided training guidance to high level company leaders in the mortgage servicing industry.  

🔑Collaborated with the AVP of Training to develop comprehensive training strategy in addition to supporting trainers.

🔑Developed DMI’s first Managment Training course, which was adapted to all levels of management.

🔑Mentored and coached a team of 14+
corporate trainers, support staff, instructional designers, and procedure writers.

🔑Conducted comprehensive needs analysis to ensure that training needs fulfilled company objectives.  

🔑Partnered with Subject Matter Experts to create and revise departmental procedures through process mapping.  

🔑Prescreened applicants and conducted interviews for potential applicants. 

🔑Managed classroom environment, analyzed results, and identified areas of improvement in training needs. 

🔑Designed clear, concise, and accurate leader and participant guides, job aids, and various training curriculum for high level management courses.  

🔑Facilitated departmental and client training via webinar, conference calls, or on site multiple classroom location.

Corporate Training Supervisor

🔑Delivered training based on internal and external client needs providing creative, effective instruction catering to adult learning styles.

🔑Specialized in management, client systems, and mortgage compliance training.

🔑Facilitated departmental training-lead default trainer.

🔑Facilitated call center training for both Collections and Customer Service departments.

🔑Collaborated with team members to enhance training effectiveness.

🔑Consistent perfect trainer evaluation scores.

Corporate Trainer

Sterling Jewelers

💎Developed high end sales team of 12+ professionals.  

💎Consistent top sales generator, responsible for top line sales increase by over $500,000 and bottom line profitability by 6%. 

💎Executed team training program maximizing employee performance-led to increase in sales performance of 11% and customer satisfaction by 13%.

💎Designed tools to track team metrics, increase sales opportunities and maximize total dollar amount. 

💎Facilitated highly effective “WOW Guest Experience” training for Chicagoland area specializing in relationship-building with guests.  

💎Multi-year special event volume leader achieved utilizing personal trade books, call logs, and personalized mailers. 

💎Collaborated with District Manager on all phases of recruitment, including analyzing hiring needs, anticipating future staffing needs, and recruiting for district wide positions.

💎Managed all aspects of the full life cycle process, including on and off boarding in addition to training new employees. 

💎Brand Ambassador for Sterling during frequent in the field recruiting. 

💎Distinguished for employee quality and retention levels. 

💎Defined ideal candidate profiles combining experience and behaviors that lead to success.

💎Creatively sourced potential employees and facilitated a multi-tier interview process to select suitable candidates, developing a robust pipeline. 

💎Reviewed and screened applications in ATS.

💎Resolved employee concerns efficiently utilizing DISC style communication.

Sales Manager

Strategic Operations Leader | Lending Training & Compliance Specialist | Mortgage Process Optimization Manager

🎯 A driven and results-oriented professional with 8+ years of experience in compliance, training, and operations. Skilled in identifying and mitigating compliance risks, developing and delivering impactful training programs, and fostering collaboration across departments. 

Proven ability to improve processes, elevate member satisfaction, and achieve operational excellence. 

Leveraging my expertise and contributing to the success of a phenomenal, member-focused, $3B+ credit union.

✅ Areas of Expertise:

•Compliance 
•Training & Development
•Sales Process
•Loan Servicing 
 
I thrive in challenging, fast paced environments where I can use my creativity and critical thinking skills to bring impactful solutions to the table. 

Exceptional ability to collaborate effectively and manage multiple priorities. 

Results focused. Committed to excellence.


Clifton Strengths Top 5:

1) INDIVIDUALIZATION
2) RELATOR
3) CONTEXT
4) LEARNER
5) COMPETITION

NJBernacchi@gmail.com
847.660.3330

Taplio

Natalie Bernacchi's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Natalie Bernacchi's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Natalie Bernacchi's Linkedin Analytics