Natalie Johnson's Linkedin Analytics

Support leader with experience in the SaaS, HCM, Tax, and Retail spaces. My passion lies in creating structured, empowered, and successful support teams. I fully own the customer lifecycle and experience, working collaboratively with direct reports, senior leaders, and cross-functional teams to ensure effective delivery of customer solutions and enablement. I lead by building trust, fostering an inclusive workplace, and helping others actualize their potential. • Recipient of multiple Gold and Bronze Awards for collaborative, thoughtful, and efficient partnerships across the organization, bridging process and learning gaps and resolving high-level customer issues. • Consistently ranked in the 90th percentile for management and leadership in semi-annual team surveys. • Resourceful with the ability to forecast, project manage, and resolve nuanced and day-to-day issues.