Garnet Captive

Marketing & Events Manager

Accelevents

Product Marketing Manager

Customer Experience Team Lead

Senior Customer Success Manager

Community Brands

•	Consult over 75 clients yearly on executing fundraising events with attendee size from 150 to 1,400
•	Understand and analyze clients’ needs to implement best practices, provide comprehensive support and guide clients on utilizing software specific to their event needs. Including but not limited to coordinating event logistics, engaging donor participation, and creative visuals
•	Manage and oversee event day logistics including staffing roles, fundraising elements and proactively handling arising issues and troubleshoot emerging problems
•	Prepare pre and post-event evaluations to track the progress and success of an event based on the client’s goals and identify possible issues or improvements
•	Helped raise over $14 million dollars in revenue for organizations since January 2019

Customer Success Manager, Premium

CFA Society New York

•	Handle correspondence with event organizers to ensure calendar availability, and create a process for the successful execution of professional conferences and social events ranging in attendee size from 40 – 400
•	Create, manage and monitor events in CRM system, including establishing payment and registration rules
•	Accountable for obtaining and maintaining signed contracts, invoices and consent forms in a timely fashion
•	Assist in managing the promotion of events through social media channels and preparing campaign strategies to increase event registration and revenue
•	Prepare and analyze post-event statistics report to establish the progression of event registration, revenue, and sponsorship, as well as to evaluate the success of the event
•	Spearhead and manage the use of a conference mobile app

Programming & Content Coordinator

Citi Habitats

•	Organize all new hire paperwork and training on in-office procedures
•	Enter and closed deals packages, which may include commission checks, HUDs and purchase contracts, in a paperless environment using an internal accounting system to pay Sales Agents, Referrals and cooperative brokers
•	Serve as corporate liaison between sales agent, finance, IT and marketing departments
•	Create and maintain office reports and distribute on daily, weekly, and monthly basis 
•	Ordered, managed, and distributed office supplies while adhering to a fixed office budget

Administrative Office Manager

•	Travel consultant providing global travel services to customers and clients such as; travel accommodations internationally, land service transfers, tour excursions, etc. 
•	Provide first contact support for incoming telephone and email queries from clients and global suppliers
•	Examine new and pending inquiries to be resolved or transitioned to the appropriate department
•	Consult with departments, both in house and international, to handle internal queries efficiently
•	Ensure all interactions are properly documented and follow company policy and guidelines
•	Provide resolutions for financial and system-related issues.

Reservation Coordinator

CITYMD

•	Greeted and coordinated patient in-take, scheduling and all general inquiries using EMR database
•	Verified insurance, patient eligibility and insurance related inquiries using database 
•	Consulted with insurance companies and pharmacies in regards to client’s medical information or payouts
•	Produced daily and monthly financial intake reports using excel based on records kept in database

Medical Clerk

Richmond University Medical Center

•	Medical Records Department: Gathered and organized patient charts and place them accordingly
•	Analyzed and created physical patient charts based on EMR system
•	IT Department: Answer all IT phone calls and assisted employees with computer issues as needed
•	Created tickets and sent them to correct correspondents
•	Prepared desktops, setup work stations and installed programs

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