Kapitus

Client Relationship Manager

Closed and funded $4MIL in accounts during tenure in Direct Sales.

Account Executive

2x winner of monthly bonus award for “Most Volume Funded on Balance Sheet” (Sept & Dec 2021); 2021 total accounts approved: $11MIL; 2021 total accounts funded: $3MIL.  Top performer assigned to elite prospecting teams to convert company’s top potential account leads & opportunities, esp. Maximus & Paid-Off accounts.

Sales Development Representative

HomeAdvisor

Responsible for outbound communication to leads to determine the business wants and needs of Service Professionals.  Responsible for completion of the full sales cycle over the phone.  Onboarded clients, took care of their customer service requests, and maintained 100% client retention.  Made 150-200 cold calls per day.  Continually sought new ways to make products more attractive to current and prospective customers, assist them with buying products, services and upgrades.  Maintained in-depth knowledge and educated customers about the products.  Informed the Service Professional on approval process including requirements for background checks, terms, and payments.

Inside Sales Consultant

Yelp

Educated, strategized, sold, and onboarded Yelp Ads to small businesses in the USA and Canada via telephone and email.  Made 80+ cold calls per day.  Owned and managed a pipeline of clients in Salesforce CRM.  Became a Yelp Ads expert; adapted product recommendations to suit client needs through consultative selling.  Member of NYC office’s top selling “‘hood” (Lower East Side) for 2019.  “Rising Sun” award winner, 23 January 2020.

WINDOW UNIVERSE LLC

Sold $2.5 - 3 million dollars worth of home exterior products, including windows, front entry doors, sliding patio doors, and siding.  Achieved 50% monthly close rate bonus multiple times.  Helped Alexandria office to maintain “A” and “B” customer satisfaction grades on Angie’s List during stint.  Cultivated several loyal customer relationships during tenure, resulting in repeat business and referrals.  Documented daily face-to-face customer meeting results and account developments in MarketSharp CRM.  Participated in weekly sales & marketing strategy meetings. Participated in telephone prospecting, trade shows and canvassing to generate leads.  One of two account executives responsible for the territory of the greater Baltimore-Washington DC-Fredericksburg-Richmond metro area.

Mediterranea Restaurant Group

Responsible for managing front & back of house operations.  Expedited all food from kitchen.  Worked very closely with bar personnel.  Crafted best-selling specialty cocktail menu for restaurant bar.  Managed several private catering events.

Manager

Hard Times Cafe

Supervised restaurant staff members and monitored for customer service and day-to-day responsibilities.  Maintained cleanliness and organization of restaurant.  Controlled restaurant costs by monitoring & improving operations to increase profitability.  Compiled daily and weekly scheduling, payroll, inventory, and financial reports.  Served as “Facebook Squad” store representative; was responsible for posting Facebook content, monitoring digital analytics, and strategizing the restaurant’s social media campaigns.  Managed several high-volume catering events.

HighRoad Solutions

Made 100+ cold calls per day.  Prospected & sourced leads.  Built B2B relationships, developed business, and set up e-communications product demos via the telephone & email.  Documented daily customer interactions in Salesforce CRM.  Participated in trade shows in the DC-Baltimore area.

Sales Consultant

Missile Defense Advocacy Alliance

Conducted media relations & research.  Developed communications strategies.  Developed media databases and constructed media packets.  Distributed MDAA products to wire services and offices, including media and Congressional.  Assisted with MDAA international poll preparation and outreach.  Assisted with Alert development and updated daily website news content.  Assisted with media interviews and news releases.  Retrieved feedback data and wrote reports about MDAA products.

Assistant Director Of Communications

SAIC

Contracted out to the Dept of Defense’s (DoD) Counterintelligence Field Activity (CIFA) Force Protection Detachments (FPD) Program.  Collected counterintelligence (CI) threat reporting from 21 worldwide FPDs.  Served as FPD website administrator; posted FPD products to CIFA FPD website.  Created & published monthly FPD worldwide report.  Wrote FPD Program releases for CIFA newsletter, “Eye on CI”.  Coordinated and administered reporting training for overseas FPD personnel at Vogelweh Air Base, Kaiserslautern, Germany.  Taught reporting classes to FPD agents at the Joint Counterintelligence Training Academy (JCITA), Elkridge, MD.  Coordinated new FPD policies and actions with the Office of the Secretary of Defense (OSD).  Performed Officer of Primary Responsibility (OPR) function for FPD Program.  Responsible for answering Foreign Counterintelligence Program (FCIP) data calls.  Organized 1st annual Worldwide FPD Conference at MacDill AFB, Tampa, FL.  Assisted with briefing Chief Of Mission & USMILGROUP at US Embassy, San Salvador, El Salvador.  Served as briefer/presenter for FPD Program at AFOSI FPD Conference, Davis-Monthan AFB, Tucson, AZ.  Won SAIC employee stock award bonus for exemplary performance during 2005 work year.

Policy & Reporting Officer

NJVC-LLC

Contracted out to the Dept of Defense’s (DoD) National Geospatial-Intelligence Agency (NGA).  Supported intelligence analysts’ research requests within NGA.  Conducted open source & classified Internet/database searches.  Member of NGA Library Website Redesign Committee; wrote updated textual content for NGA Library homepage.  Co-creator & editor of NGA Navy Yard Research Center internal newsletter.  Conducted and coordinated training for NGA Navy Yard research librarians.  Cataloged classified documents.  Member of Library Resource Council (LRC).  Member of Navy Yard Marketing Committee.  Member of NGA Reference Committee.  Member of Special Libraries Association (SLA).

Research Officer

Client Relationship Manager at Kapitus

Experienced Sales and Client Relationship Professional.  Skilled in Account Management, Business Development, Customer Retention, Customer Onboarding, Communications, Negotiation & Influence, B2B Sales, Consultative Sales, Renewal Sales, Sales Operations, Sales Prospecting, Closing Sales, Marketing, SaaS Sales, & Small Business Lending.

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