SCOUT IT, LLC

I provide IT services and solutions based around the Apple ecosystem. With nearly 20 years supporting specifically Apple products I have built a reputation as the "go to" resource for your business Apple IT needs. In addition, I'm a Jamf Certified Administrator and have a deep knowledge of MDM and Apple management best practices.

Founder

University of Chicago Charter School

Provided IT support to faculty, staff, and students. My daily routine consisted of proactively preventing IT issues by checking faulty network access points, ensuring network accounts were working properly and finding ways to explain complex technical issues in a non-technical way. 


Maintained all faculty and student desktops and laptops at North Kenwood/Oakland and Donoghue campuses.
Coordinated and resolved network and server issues with System Administrator.
Created an after school technology club which allowed students to enhance their computer knowledge.
Established and maintained an inventory of all computer related hardware at both campuses.

Mac Support Specialist

Apple Retail

I started my career at Apple retail as a Mac Specialist during my junior year of college. I quickly started contributing to the One to One program by providing personal training sessions on a variety of Apple products. Eventually, I found myself presenting in store workshops which ranged from basic to advanced macOS, as well as iLife and iWork classes. Once I finished my undergraduate degree I took a position as a Mac Genius. I received my certifications in Cupertino, CA and loved my time spent with Apple. Working behind the Genius Bar provided me with a wealth of knowledge of the Mac & iOS platform. I was able to troubleshoot and resolve a variety of technical issues. I left Apple in 2007 when I was offered a position at the University of Chicago's Urban Education Institute as a Mac Support Specialist.


· Consistently achieved and maintained company goals and standards.
· Routinely diagnosed and resolved Apple hardware and software issues for consumer and business clients.
· Provided weekly theater presentations that trained and introduced various software and hardware
  solutions to Apple customers.

Mac Genius

I focus on supporting Apple based ecosystems for my clients in order to provide the most stable, secure, and user friendly technology experience.


Specialties: Managed Apple ecosystems, Automated Device Enrollment, Cisco Meraki, Mosyle, Jamf Pro, minimal touch macOS & iOS deployments, Google Workspace, Microsoft 365, AWS, macOS & iOS integration into Microsoft based environments.

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