DiliTrust

•	Responsible for a 3M client portfolio and establishing a relationship of trust
•	Accompany clients in their use of our products to ensure satisfaction, receive feedback, and offer advice
•	Manage contract renewals and create opportunities for cross-selling and up-selling products
•	Identify opportunities and expand existing accounts through networking and relationship building to expand our reach in new departments within our clients’ organizations
•	Monitor business & usage KPIs (churn, up-sell, cross-sell CA)
•	Support commercial teams in their pre-sales
•	Assist in other duties such as speaking at conferences, organizing events, update user manuals, etc.

Account Manager/ Customer Success Manager

Zaxe Technologies Inc.

•	Manage contracts with distributors in Canada, US, and Mexico
•	Overview cost baseline and expenses from contract development to post-delivery
•	Liaise with warehouse to review orders, develop schedule, and ensure timely delivery
•	Provide post-sales and post-installation support with monthly check-ins
•	Write project excel worksheet reports for the management, research and development teams
•	Prepare for the weekly meetings, setting goals and follows-ups with all department 
•	Support sales team by offering logistical support and working with our marketing team

Project Manager

Mobials Inc.

•	Onboard Mobials’ dealer suite customers, and update CRM with progress
•	Be the primary point of contact and build long-term relationships with Quebec customers
•	Help customers through email, phone, online presentations, and screen-share
•	Develop a trusted advisor relationship with key accounts, stakeholders and executive team
•	Identify high risk customers and reach out to avoid churn
•	Ensure the timely and successful delivery of solutions to customer needs and objectives
•	Update customers on new features, enhancements, and products
•	Train customers and staff, and provide support to customers over multi-products/lines
•	Communicate clearly the progress of monthly/quarterly initiatives to sales team 
•	Forecast and track key account metrics, CSV uploads for weekly or monthly reviews

Bilingual Account Manager

Sciotech Services

• Manage two building maintenance contracts
• Utilize effective communication skills in training and developing staff
• Liaise with contractors and clients
• Revise purchasing of cleaning supplies and ensure stocking
• General problem-solving
• Manage the others projects

Team Manager

L’Uomo Montreal

• Assist in the preparation of downtown store and Ritz-Carlton Hotel showcases
• Perform floor recovery, visual merchandising, and related sale support tasks
• Foster new relationships, develop existing clients, and retain a loyal clientele
• Exceed all sales and service goals and targets
• Resolve customer service issues and manage conflicts
• Learn and demonstrate designer knowledge, including sizing in all divisions, and accessory options
• Maintain up to date on collections by: Jacob Cohen, Luigi Bianchi, Pal Zilieri, Z Zegna

Sales Associate

ATELKA

• Support the 310-Bell Campaign 
• Respond to client’s needs via telephone

Customer Service Representative

Moores Clothing For Men

• Greet and interact with customers in a friendly manner
• Operate cash register, ensure store cleanliness, receive and stock merchandise
• Resolve customer service issues and manage conflicts

I am a proud Certified Associate in Project Management with the knowledge and skills to guide a project from inception to close. I am a hardworking team member with over 10 years of experience in customer service including managing client issues, account management, and assisting stakeholders. I love being able to apply my skills and knowledge in a wide range of industries from IT, agriculture, retail to ministry. I thrive in opportunities for continuous learning, in being appreciated and trusted, and in being able to serve others. 

During my spare time, I volunteer, read, spend time with my wife and play soccer.

Taplio

Nathanaël Ladron de Guevara's Linkedin Analytics

Nathanaël Ladron de Guevara

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