Reliance Jio

Experienced  project and business solution delivery professional in Sales, after sales, Consumer durable and mobile industries.

Key Responsibilities:
•	A goal-oriented professional with more than 18 years of experience in Process Innovation, E2E System development, SAP/Non-SAP system integration, support, Customer Service & People Management in leading Telecom, Consumer Electronics, Logistics, Device Solutions, IT & Mobile Communications.
•	Gained insightful experience in managing multiple Global projects simultaneously across various geographies while meeting business needs in a fast paced, dynamic and globally expanding MNC environment.
•	Skilled in mapping client’s business requirements and translating these requirements into functional specifications, custom designing solutions (process / product) by following standard and enhancement of SAP CRM/ERP and non-SAP system landscape.
•	Proficient in blueprint, configuration, user acceptance & integration testing, training, documentation and production support.
•	Diligent in managing Software Development Life-cycle (SDLC) including requirement analysis, design, testing & maintenance phases.
•	Analyst, with a flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions & resolving complex issues.
•	Expertise in analyzing and mapping existing business processes to the desired levels (GAP Analysis) and suggesting appropriate business solutions to achieve higher levels of efficiency and effectiveness.
•	Coordinating with internal/external stakeholders for running successful business operations and experience of implementing procedures and service standards for business excellence.

Project Manager

Micromax Informatics Ltd

Key Responsibilities:
1. SAP ERP (ECC SD/MM/FICO), XI & CRM end to end implementation for India biggest mobile sales disrupter Micromax.
2. Implemented purchasing, sales , logistics and CRM service modules.
3. Provided Project Management support to stakeholder, technical and functional team during SAP ERP rollout.
4. Managed master data, business process logic in SAP for Sales/Service.
5. Managed legacy data(including 6 crores+ stock data) migration from old Microsoft Navision to SAP ERP in 24 hours during blackout (without disrupting business).
6. Monitored and reported the project progress to the management.

IT Manager –Digital Transformation

Samsung India Electronics Limited

Key Responsibilities:
1) Managed system development & support for spares parts and SAARC team.
2) Managed system (CRM/ECC) development and enhancement .
3) Leading process automation & enhancement initiatives.
4) Leading Samsung Regional HQ for global ERP (SAP) implementation for Service Department.
5) Subject matter expert for CS process

Business Process Analyst

Samsung Electronics

Major Responsibilities :
1) Managed SAP CRM/ ERP 4.6B related customization for after sales business.
2) Leading system change initiatives from requirement gathering to AS-IS vs TO-BE analysis.
3) Leading system support desk for SAP CRM/ERP 4.6B and non-SAP CRM application.

System Analyst

PCS Technology Ltd.

Client: Transport Corporation Of India Limited, Gurgaon, India.
Incorporated in 1958, as a “One Man, One Truck, One Office” company, TCI today is a leading integrated supply chain and logistics solutions provider and a pioneer in the sphere of cargo transportation in India.

Major Responsibilities : 
1) Setup and management of Internet gateway, file server, firewall and proxy servers by using GNU/Linux.
2) Web caching & proxy Server (Squid) & Web content filtering/blocking by DansGuardian.
3) Vulnerability Assessment‎ by using Nessus. 
4) State full packet filtering by using netfilter/iptables based firewall ACL rules.
5) Network intrusion detection system and intrusion prevention system by Snort.
6) Network security and patch management by LanGuard.
7) Knoppix/Live Linux distro based data  & system (Laptop/desktop/Server) recovery.
8) Monitoring and maintenance of CentOS Linux based FTP & Samba server.
9) Testing various Networking Equipments and Software packages for in-house use.
     a. Oracle 8i installed on Redhat 7.2 & Novell NetWare.
     b. Oracle Apps 11i installed on RHEL 4.
     c.	Tarantula (Remote Desktop) testing as a replacement of Windows Terminal Server.
10) Tested all existing GNU/Linux distributions (Redhat, Fedora, Debian, Slackware, Gentoo, SuSe/OpenSUSE, Mandriva & Ubuntu) for enterprise desktop OS replacement.

IT Engineer   - System & Network Management

Infotech CR

Clients: AFL Pvt. Ltd. (Now part of FedEx) & DHL EXPRESS (India) Pvt. Ltd., Delhi, India

Major Responsibilities :
1) Process monitoring of Informix database on HP-UX based RISC server.
2) Planning, scheduling regular database backup of HP-UX 10.0 Server data.
3) Lotus Notes client installation, configuration and backup.
4) Administration of RAS server on Windows NT 4.0.
5) Troubleshooting all kinds of issues related to Network Operating System.
6) Creating LAN setups, Handling LAN Switches, Hubs, Network Connectivity, and Network Cabling etc.

Unix Support Engineer

More than 19 years of rich and extensive experience in digital transformation, system development, management, enhancement & support.

Main area of expertise are:
- After Sales Service business process management platform development & management.
- End to end implementation of CRM (Service) and ERP (SD/MM) modules. 
- Sound knowledge of Sales, Services and their integration with non SAP systems.
- Business process innovation and automation. 

Specialties :
- Project management in SAP & Web applications 
-  Sales & after Sales business Process innovation
- Business Analysis 
- Supply Chain processes

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