Coforge

SAP Basis Consultant

Genpact

•	Monitoring application servers up and running
•	Monitoring Work processes and their statuses from time to time
•	Maintaining the instances using operation mode and assigning time intervals
•	Monitoring the background jobs and their status
•	Scheduled standard background jobs periodically
•	Monitoring Logged Users locally and globally
•	Monitoring activities like system status, analyzing system logs, system traces, ABAP dumps, SAP System Buffers and Database Buffers, Workload analysis
•	Reporting problems like startup, Background jobs, updated, system status, work processes, system logs,
•	User Management like User Creation, Deletion of User, Users locks
•	Monitoring with ERP Server and Windows Server
•	Time Based and event-based Scheduling of background jobs and monitoring them
•	Apply Support Packs and Kernel Up gradation, Download and applying support Patches and SAP notes
•	Maintain all IT Infrastructure Activity with L3, L2 Teams.
•	Perform system health checks and responsible for overall System tuning
•	Performance monitoring and fine tuning

Technical Associate

Tech Mahindra

• User ID creation, deletion, modification, providing file and folder permissions. 
• Worked on active directory, DNS, DHCP & SCCM servers. 
• Network connectivity troubleshooting, ping, tracert, telnet. 
• Installation of operating system, drivers, Software’s, applications and VPN. 
• Escalating issues to higher management and concerned teams for critical issues and taking regular follow ups.

Service Desk Engineer

Microland Limited

• Install and maintain security, anti-virus solutions and firewall, configure and maintain operating systems and software applications, backup devices, and suggest ideas for improving service desk functions and service delivery regularly. 
• We have must monitor service-level agreements (SLAs) and ensure that there are no breaches there, are required to work in the open source environment and understand and resolve issues there as well, must provide support to disaster recovery solutions, and have the ability to comprehend how business applications work.
• User ID creation, deletion, modification, providing file and folder permissions. 
• Worked on active directory, DNS, DHCP & SCCM servers.

System Administrator

Wipro Limited

• System’s diagnosing and troubleshoot software and hardware problems in applications and programs, including resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. 
• Maintaining the inventory of all IT assets and vender management. 
• Configuration of Outlook, Profile creation, deletion & PST Creation.
 • Configuring VPN in the client systems and mapping of RSA token. 
• Chair Bridge calls of Critical incidents for effective coordination, incident resolution and service Restoration.
 • Avaya Phone related issue IP Phone configuration.

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