Logix ITS Group

• Led and mentored a high-performing team of 5 technical support engineers, consistently delivering top-tier service to customers across PAN India, EMEA, and APAC.
• Drove a 30% improvement in operational efficiency and a 25% reduction in resolution times by developing and implementing new technical service processes.
• Collaborated with cross-functional global teams to resolve complex, escalated technical issues, directly contributing to a 30% increase in customer satisfaction.
 • Customized solutions as per tender and customer requirements, including solution design, RFP responses, and BOM preparation to support business acquisition.
• Acted as a Product Owner for traffic management solutions (Radar Speed Signs, VASD, Speed Cameras, Variable Message Boards), driving product feature enhancements based on competitive analysis and customer requirements.
•Managed key accounts, maintaining long-term customer relationships, upselling value-added solutions, and achieving sales growth through proactive engagement and solution positioning.
• Analyzed customer feedback to inform key product enhancements, which led to a significant increase in customer retention and contributed to sales growth.
• Developed and led comprehensive training programs for the internal sales, technical support teams, and external partners, enhancing product knowledge and service quality.
•Achieved a 40-50% decrease in support costs by partnering with a local provider to streamline the workflow for escalated issues and on-site visits.
•Increased conversion rates by 70% for key accounts by orchestrating and delivering compelling in-person and online product demonstrations.

Presales & Post sales Technical Support Manager

Esterline Technologies Corporation

• Provided expert after-sales technical support to high-profile defense and aerospace clients, including BEL, Navy, DRDO, and ATC. 
• Collaborated closely with Belgium support teams and the Toulouse Program Manager to resolve complex issues.  
• Successfully addressed critical problems for the Vista 4500 project, enhancing customer satisfaction and operational efficiency.  
• Fostered strong relationships with the Israel Aircraft Industry to ensure timely problem resolution and business growth.

Technical Support Engineer(internal movement from Barco)

Barco

• Delivered exceptional after-sales technical support to defense and aerospace clients, both on-site and remotely.  
• Collaborated with support teams in Belgium and Toulouse to efficiently resolve escalated issues.  
• Strengthened relationships with key stakeholders, including BEL, Navy, DRDO, and airport personnel during customer visits.

Technical Support Engineer

Sony

Engineer

R.N.infra communication Pvt ltd

• Managed vendor and site teams for BSNL, Vodafone, and Idea projects in the Pune2 division.  
• Oversaw a turnkey project involving civil, mechanical, and electrical work, ensuring timely completion.  
• Collaborated with government officials and vendors, streamlining documentation processes for project efficiency.

TELECOM ENGINEER

I am a Technical Support and Customer Solutions leader with 15+ years of experience turning after-sales engineering into retention, revenue, and predictable uptime. I specialize in leading cross-regional teams across ITS, AV, and Defence to cut MTTR, lift CSAT, and scale service delivery across PAN-India, EMEA, and APAC.

Alongside technical support, I bring strong pre-sales and product ownership expertise — from key account sales management, RFP & BOM preparation, solution design, and pre-bid meetings to product feature enhancements, competition analysis, and aligning roadmaps with customer requirements. My strength lies in bridging support, sales, and product to deliver end-to-end solutions that drive business wins.

At Logix ITS, I delivered 25% faster resolution times and 30% higher operational efficiency by redesigning service processes and escalation flows, while also enabling seamless solution design and bid management that boosted tender win ratios.

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