Naz Walters's Linkedin Analytics

I come with 12 years international BPO/Contact center experience in the following; - 3 years as coach (Strong coaching and mentoring skills) - 3 years as a Quality Analyst/Assurer - 1 year as a Team Leader - 5+ years as a Leadership Quality Analyst/Assurer - Lean SS White Belt - An expert in consumer services and behaviors. I don't refuse tasks, I'll gain new skills I previously didn't possess. I use the word 'no' for the right reasons and not out of spite. Strong 'can-do' mentality. My productivity is phenomenal (I don't agree with micro-management and therefore will never place any leader in a position to treat me as such. My time is always well accounted for). If you do what you've always done, you'll get what you've always got! Employees are people, customers are people, suppliers are people, we need people, they're at the heart/core function of everything we do, if you're not good with people, you're no good for business! A deep breathe and a smile will help you re-group and find a solution more efficiently than being reactive in pressured situations. Do what you love, love what you do and I guarantee you, it'll never feel like a job ever again. Follow your passion, invest in building your dreams, if you don't, someone else will pay you to build theirs and forget about yours. - 5+ years in hotel and accommodation/service industry. - B&B. Boutique hotels and self-catering expertise. - Reservations agent experience for more than 3 years. - Concierge and tour/shuttle services included. - Individual and group bookings. - Studies include British Airways air fares and ticketing, levels 1,2 and 3. Previously worked for The Bay Hotel group of accommodations and Southern Sun Waterfront. Travels include the U.K, most of Africa and Thailand.