Harris Computer

Account Executive

Aspen Technology

Customer advocate on small to medium SCADA and utility projects system size $500k to $1.0M
Provide aftermarket sales support, including creating quotations, proposals, and post-project awards of $1.0M+ projects value
Serve as the first point of contact for customers within the organization to manage issues and improve customer satisfaction increasing sales by 25%

Account Manager - Business Unit Management International Operations – Field Sales

Talend

Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars
Collaborated and competed within an SDR team setting
Built and refined call scripts; designed email campaigns; created prospecting videos
Engaged actively in weekly performance reviews and coaching in a team setting with manager

Sales Development

Wells Fargo

Exceeded service goals by engaging with 100+ people daily and achieving a high rate of customer satisfaction by hitting the target (80%)
Conducted an outbound campaign to 600+ specially selected customers to assess satisfaction and build rapport
Responsible for researching and reviewing 100+ loans documents daily using the emBTRUST database
Monitored 20+ employees' performance and provided managers with feedback (QA)

Operation Analyst 

Supervised a team of fifteen Operation Specialists, managing task resources, and driving performance
Maintained large projects 1.0k + for deal key documents utilizing the CoFax system, planning, warehousing, and storing data
Provided training, performance evaluation, and coaching of an operation team of 15+

Operations Team Lead

Apple

Interpreted data specifications, collected metadata, and disseminated knowledge to teams throughout the organization
Performed ad hoc and structured data analysis; evaluated, assessed, and reported data quality Inspected, processed, and edited data
Communicated detailed analysis to a high-level audience for decision-making purposes and supported the creation and review of technical specifications

Data Analyst GIS Technician - US Basemap Transit Team

Open Systems International

Provided customer care and services to assigned 50+ OSI customers on technical and non-technical issues. 
Provided support on issues such as warranty, customer support, and quotes, as well as assistance on policy, licensing, and logistical issues

Account Manager

Center for Homicide Research

Used GIS (Geographic Information Technology) in data analysis, modeling, mapping, geocoding, and creating interactive maps and databases to analyze violent crimes in Minnesota
Geo-coded and created Minnesota homicide maps and comparisons with other nationwide cities in the USA

GIS Specialist

Responsible for various business development support functions, including proposal generation, customer presentations, and coordination of technical solution design for various international customers and partners
Served as client relationship manager for key international accounts (50+) on small, medium, and large power utility projects abroad, mainly in the MENA region

Business Development Coordinator

designed and prepared proposal and project system configuration diagrams and CAD designs, including electrical single-line diagrams, GIS-based maps, and computer/networking diagrams.
developed and maintained CAD designs of various company hardware products in the design phase and before production.

Senior Graphics and CAD Designer - Marketing and Communications

Motivated and experienced Technology Account Manager specializing in aftermarket sales, whose strong client-facing skills, customer service, project management, and business acumen help drive the success and growth of the organization.  FinTech, Power Systems/Utilities Software, and Public Sector Solutions experience. Graduate degree in GIS (Geographic Information Systems) and early background in Sales: high-level integrity, technology applications, cross-team collaboration, and interpersonal skills.

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