Skill Square

Managing Director

Okhati Solution

As a customer success manager, I managed the whole process of customer acquisition- from making cold calls and showing software demo, to training, onboarding, and retaining customers. My responsibilities included:
- Executing all sales process: lead generation, cold calling, product demonstration, closing sales, after-sales support
- Coordinating tasks with remote team from Finland
- Selling and giving training of B2B SaaS healthcare product
- Coordinating with software developers for communicating client requirements
- Using CRM tools for daily documentation: Hubspot, Notion, Jira
- Communicating the user-side feedback from customers to development team for product-development
- Coordinating with UI/UX designers for website designs and promotional material designs
- Writing content for website landing page and promotional materials

Customer Success Manager

Primuson Pvt. Ltd.

- Collect, monitor, and analyse big data of customers to come up with relevant digital and non-digital marketing efforts.
- Contact social media influencers and website advertisers to work for our brand.
- Use Google analytics to track performance of ad campaigns and social media ad posts. 
- In-charge of promotional activities- including idea conception, feasibility analysis and optimization, testing, giving design team the design requirements along with content and setting deadlines
- Create content for social media posts
- Worked closely with design team to create branding material designs for events and advertisements.
- Prepared scripts for promotional videos, and sales scripts to be used by sales persons during initial contact with prospects.
- Extensively used MS excel to compile and filter big data, do data analysis, and create report. 
- Involved in planning, executing, and managing several events for the company; did an event in India as well.

Online Marketing Executive

APCA Nepal Pvt Ltd

Involved in EVENT MANAGEMENT from the start till the end of Nepal's biggest Fashion Show "TGIF Nepal Fashion Week 2017". Tasks include allocation of branding materials at Event Venue for company and sponsors, Oversee the process of stage and venue setup at Hyatt, etc. 
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Oversee BRANDING CAMPAIGNS such as:
- Subscription stalls outside Bhatbhatenis around Kathmandu. 
- Play-game-and-win-prizes campaigns. 
- Subscribe-and-win campaigns.

Senior Executive of Brand and Marketing

Digital Agency Catmandu

- Scheduled and published Facebook ad campaigns of "Online Ausadhi", a venture of the company
- Approached and communicated with various groups and prospects for selling our services into mass markets
- Gave presentation in front of prospects 
- Sold service of Facebook ads to many clients
- Involved in sales and marketing of website services
- Involved in project management of a Company-specific Outlet Management System being developed by my team. 

Also, worked as an SME Onboarding Specialist for a  partner company based on NY called PAGEVAMP, for whom I:
- Onboarded 60 client restaurants around KTM and few outside valley.
- Setup or teach the clients how to setup their websites through Pagevamp.
- Came up with different business development ideas and implemented them to attract customers

Sales and Marketing Representative

A marketing enthusiast, and a mentor/ trainer in design thinking and sales, having conducted workshop sessions in education institutions and organizations in Nepal and India. 

My career experience is in consultative selling of SAAS product, customer success managing, software training, and digital and physical marketing.

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